Monthly-ish Tips Archive
[smart_archives]
Why “one of the most common closes used” is also one of the worst
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Does this make your “S” look big? (Part 2)
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Does this make your “S” look big? (Part 1)
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(Reprise) What NOT to say during really difficult times
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Why ROFL should be in your consulting toolkit
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How to build trust by being a self-deprecating horn tooter
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How perspective (and a Post-it) can make you a better professional
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A hidden trust-destroyer in the pursuit of excellence
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A simple and easy trust-building practice that packs a punch
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Do you regularly give yourself this kind of break?
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Reprise: An unusual way to make a lasting impression
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(Foul language alert) How to know if it’s too personal
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Would YOU have the courage to build credibility this way?
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To bcc or not to bcc? That is the question.
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Why your first offer should always be your best offer
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Kickoff best practices: Do you routinely do all four?
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When you fail to deliver on a promise
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Kickoff pitfalls: which one(s) do you fall prey to?
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The business value of “small talk”
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A simple best practice: The quick recap
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The (humorous) case for radical candor
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Three good reasons to let them see you sweat
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Are you willing to go this far for your clients?
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The business case for clearing clutter
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What to do when your client is a jerk
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What beauty pageant contestants can teach us about trust-building
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Yet three more little words with a big trust impact
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Three (more) little words that boost trust in a big way
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Three little words that increase trust big time
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An unexpected way to disarm your opponent
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