If you’ve been tuning in for the past two weeks, you know I’ve been sharing three-word phrases that belong in everyone’s trusted advisor toolkit. So far, those are “That makes sense” and “I don’t know.” The third and last trust-building phrase is “Tell me more.” (We could add “I love you” to the list of word triplets, but then things start to get a little too squishy. Or do they?)

Last week I shared the first of three phrases, each coincidentally three words long, that I believe to be an essential part of any trusted advisor toolkit: “That makes sense.” This week’s three-word phrase is “I don’t know.”