How to be sure an overstuffed email inbox isn’t a big reliability problem

This post is part of our Weekly-ish Tips series.

I’m not the only one who struggles to manage email. Recall the McKinsey study revealing that the average “interaction worker” spends 28% of work week managing email. (I’m not sure what an “interaction worker” is, but I’m pretty sure I am one.) This equates to nearly three hours per day, on average. Add meetings on top of that, along with the actual work we’re expected to get done, and we’ve got a reliability crisis on our hands.

If your client reach-outs aren’t getting responses, here’s a clue about why

This post is part of our Weekly-ish Tips series.

 multi-tool

I’ve been on the receiving end of a collection of reach-outs recently: a voice mail, a series of emails, and a bunch of LinkedIn invitations. Each and every one has bugged me a little; the collection has put me over the top. So it’s time for a plea to all these well-meaning people—the ones you are more like than you might realize.

Recap: Three more of my most humbling moments

This post is part of our Weekly-ish Tips series.