How to be sure an overstuffed email inbox isn’t a big reliability problem


Category : Weekly-ish tips February 24, 2020

This post is part of our Weekly-ish Tips series.

I’m not the only one who struggles to manage email. Recall the McKinsey study revealing that the average “interaction worker” spends 28% of work week managing email. (I’m not sure what an “interaction worker” is, but I’m pretty sure I am one.) This equates to nearly three hours per day, on average. Add meetings on top of that, along with the actual work we’re expected to get done, and we’ve got a reliability crisis on our hands.

Another reason you might not be hearing from your clients


Category : Weekly-ish tips February 17, 2020

This post is part of our Weekly-ish Tips series.

hearing from clientThis just in from a former workshop participant, and reprinted with permission. It’s a really great reminder that sometimes the reason we don’t hear back from clients has everything to do with them, and not you.

If your client reach-outs aren’t getting responses, here’s a clue about why


Category : Weekly-ish tips February 10, 2020

This post is part of our Weekly-ish Tips series.

 multi-tool

I’ve been on the receiving end of a collection of reach-outs recently: a voice mail, a series of emails, and a bunch of LinkedIn invitations. Each and every one has bugged me a little; the collection has put me over the top. So it’s time for a plea to all these well-meaning people—the ones you are more like than you might realize.

Recap: Three more of my most humbling moments


Category : Weekly-ish tips February 3, 2020

This post is part of our Weekly-ish Tips series.


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