Are you getting the time and attention you deserve?

Andrea Howe
Category : Weekly tips November 24, 2014

This post is part of our Weekly Tips series.

A few weeks ago, I wrote about one aspect of The Trust Creation Process. It’s a five-step model describing how trust gets created in conversations: Engage, Listen, Frame, Envision, Commit (“ELFEC” for short). The Trust Creation Process was first introduced by Charlie Green and his co-authors in The Trusted Advisor.

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