Reprise: How to be more charismatic/compelling/interesting/fascinating


Category : Weekly-ish tips October 3, 2021

This post is part of our Weekly-ish Tips series.

I assigned the listening chapter from The Trusted Advisor Fieldbook to a group I’m working with the other day (Chapter 6), and a participant took note of one of my favorite stories in it. Which reminded me of a tip I wrote 2+ years ago on an unexpected way to be found at least a little more charismatic/ compelling/interesting/fascinating. I’m dusting it off today because introverts and extroverts alike can benefit from creating an immediate and meaningful connection in a way that’s authentic, palatable and easy.

Reprise: When NOT to speak up/tell the truth


Category : Weekly-ish tips September 27, 2021

This post is part of our Weekly-ish Tips series.

Most of us probably agree both in theory and in practice with the principle of transparency—being honest, open, candid. It is easy to assert that “Honesty is the best policy,” but dig a little deeper and it is not so clear. I last wrote a Weekly-ish Tip about how to discern whether to raise a touchy topic a little over five years ago. A recent conversation with a workshop group has me thinking it’s time to reprise it.

A modern take on a traditional relationship-building custom


Category : Weekly-ish tips September 6, 2021

This post is part of our Weekly-ish Tips series.

I’m guessing you’re like I am in that you don’t end each day wistfully thinking, “If only I had received more email.” Just last week, though, I found one of the loveliest messages in my inbox I’ve ever gotten—which is saying something because I actually get some really, really nice ones on a pretty regular basis. Last week’s dispatch was a brilliant blend of traditional and modern communication that strikes me as a simple and distinctive addition to all of our relationship-building toolkits.

When NOT to ask a question


Category : Weekly-ish tips August 16, 2021

This post is part of our Weekly-ish Tips series.

Many of you know my Mom passed away a couple of months ago (I wrote about three trust lessons as a tribute), and some of you know she was actively dying over a two-week period. I learned an important lesson about asking questions during those two weeks. The lesson is applicable to a lot of different circumstances and relationships, including the comparatively more mundane everyday business interactions—particularly between consultant/advisor and client.

Step three (of three) for influencing a skeptical audience


Category : Weekly-ish tips July 26, 2021

This post is part of our Weekly-ish Tips series.

Copyright: Mark Nockleby

This week, I’m coming back to the topic of influencing a skeptical audience, with the awaited third (of three) steps. All the steps are effective when you implement them not as manipulative tactics, but as sometimes-paradoxical practices that build trust.

Indelible trust-building lessons from my mom (RIP)


Category : Weekly-ish tips July 7, 2021

This post is part of our Weekly-ish Tips series.

Photo by Jessica Earle, 2005.

In my last tip about influencing a skeptical audience I promised more on that topic. Life events intervened in the meantime, so this week’s tip is dedicated to my dear mom who passed away on June 18 at the extraordinary age of 94. Here’s a recap of three prior tips that feature the things I’ve learned either from her, or through her, about relationship building.

A mind-bendy approach for your skeptical audience


Category : Weekly-ish tips May 17, 2021

This post is part of our Weekly-ish Tips series.

I’ve been immersed in the topic of influencing a skeptical audience of late, thanks in large part to public webinar I led last week where I outlined three “simple” steps to doing that more effectively. (“Simple” is in quotes because simple doesn’t mean easy.) This week’s tip focuses on one of the two most mind-bendy steps.

A simple little team practice to increase client trust


Category : Weekly-ish tips May 3, 2021

This post is part of our Weekly-ish Tips series.

This week I’m sharing a simple little technique that a sales team developed after attending a workshop with me. I wish I could say it was my idea. It’s a no-cost way they came up with to help them stay true to trusted advisor principles, and I see no reason it couldn’t be used by any team.

How to Influence a Skeptical Audience in Three Simple Steps


Category : Webinar April 30, 2021

How to Influence a Skeptical Audience in Three Simple Steps

May 11th, 2021
@11:00 AM EST

Being influential can be challenging in-and-of-itself; being influential with a skeptical audience poses its own unique difficulties. Engaging with people who seem dubious or doubtful in the face of your really good ideas can feel like being in a mental tug of war.
Andrea P. Howe, co-author of The Trusted Advisor Fieldbook and Founder of The Get Real Project, will lead an interactive “deep dive” discussion on three critical steps required to help a skeptical audience hear what you have to say. Specifically, you’ll learn:

  •  Why you should actually celebrate that they’re resistant;
  • How to open the conversation or presentation in an unexpected way that’s unexpectedly effective;
  • Specific techniques to listen masterfully while your audience has their guard up; and
  • How and when to bring your perspectives into the exchange.

Register now

A celebratory recap (con’t): four personal favorites


Category : Weekly-ish tips April 26, 2021

This post is part of our Weekly-ish Tips series.

The celebration of my recent 300thWeekly-ish Tip continues a little longer. Last time I shared seven “fan favorites”; this time I offer a recap of my own personal favorites.

I started with a list of 25 or so in a few different categories: my favorite rants, my favorite explorations of trust paradoxes, my favorite reflections on trusted advisor mastery as personal mastery. In the end, I chose to feature four favorites in the category of “humorous and/or clever but also poignant.” (Which also happens to be my favorite movie formula, but I digress.)


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