This post is part of our Monthly-ish Tips series.
It’s late November which means I’m braced for the oncoming onslaught of holiday messaging (emails, cards, etc.). Now seems like a good time to share some suggested do’s and don’ts for your own upcoming client reach-outs. It’s such a great opportunity to make real and lasting genuine connections, provided you avoid a few basic pitfalls.
This post is part of our Monthly-ish Tips series.
Recent conversations with workshop participants about the personal mastery required to build deep levels of trust have me thinking about my old Victor story, and the embedded trust lessons about overcoming awkwardness and embarrassment.
I first met Victor in early 2017, then again 11 months later. He was my airport driver both times. He recognized me the second time but couldn’t figure out why. I didn’t recognize him at first … and then it all clicked. But I didn’t have the courage to remind him who I was.
This post is part of our Monthly-ish Tips series.
I was reminded about this post the other day (first shared in 2020) as I have been speaking lately to various business developer audiences about a critical influence lesson. The original post was inspired by interactions with my then-93-year-old mom, reminding me of what a mentor of mine once labeled, “Being committed, not attached.”
This post is part of our Monthly-ish Tips series.
I was listening to a podcast the other day that referenced research I had shared with Monthly-ish Tip subscribers in 2018, which inspired me to reprise the old tip. The research was cited in a New York Times article (sourced by the journal Psychological Science) and points to ways we can all benefit from a variation of a practice that my mom taught me—provided we can get past our misguided assumptions.
This post is part of our Monthly-ish Tips series.
In honor of Mental Health Awareness Month, I’m reprising the story of an email exchange between an employee and her CEO. Important trust lessons lie within about both the merits of candor and the importance of investing in our own health and wellness.
This post is part of our Monthly-ish Tips series.
The last tip spoke to small acts of inclusivity and kindness that we can make a part of our everyday—specifically, being sure to call people by their name as they wish to be called. This week addresses what to do when our own embarrassment gets in the way of doing just that.
This post is part of our Monthly-ish Tips series.
I’ve been reminded about the power and importance of small gestures—not just grand ones—in the face of big challenges. This extends to trust-building. There are small acts of inclusivity and kindness that we can make a part of our everyday—things like being sure to call people by their name as they wish to be called.
This post is part of our Monthly-ish Tips series.
At the top of a Mastery workshop a couple of years ago, it became clear that I needed to drop my training curriculum and help the group of leaders manage some unexpected you-know-what that had hit the fan in their organization since the last time we convened. They were understandably dealing with their own reactions while also sorting out how best to show up as trustworthy leaders to their teams and their clients. We paused to make a starter list of how to build and keep trust in tough times. The original tip featured an amended version of that list, including some additions that struck me after we adjourned. I’m reprising the list now because, well, there seems to be a lot of sh** hitting a lot of fans at the moment.
This post is part of our Monthly-ish Tips series.
Something came up in a client conversation right after a Mastery workshop last week that was so meaty I promised to write a Monthly-ish Tip about it. It was a question about how to deal with the “ugh” that often arises when we’ve taken some kind of risk with a client and then don’t get the result we hoped for, which leaves us to stew in our own juices of rejection, failure, and/or loss. I’ve been thinking about it since then, and have drafted a few steps to help.
This post is part of our Monthly-ish Tips series.
Selling* that’s productive, rewarding, and relationship-centric is much simpler than most of us make it out to be. It requires the right attitude (serve others, not your own goals) with the right objective (build long-term relationships and the sales will come) along with a steady focus (take small steps, consistently over time).
*Substitute “business development” if you prefer the euphemism.