Reach for this phrase in a tense conversation

Andrea Howe
Category : Weekly tips February 27, 2018

This post is part of our Weekly Tips series.

A colleague called to vent last week about her frustration with a client. Our discussion reminded me of a three-word phrase that I wish I remembered to use more often when I’m frustrated, annoyed, aggravated, etc.—in other words, when I’m triggered.

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