An alternative to the pretense of our conversations

This post is part of our Weekly Tips series.

It’s been an unexpectedly challenging week, so I hope you don’t mind a reprise of a tip from November 2015—with a little extra added on. It’s funny with a poignant message about trust-building, which to me is a great combo.

Consider taking one minute and 23 seconds to (re)watch the skit called Honest Road Rage, produced by the sketch comedy troupe Collective Noun.

Hugging your client: yay or nay?

This post is part of our Weekly Tips series.

Have you ever had an awkward moment greeting a client, where the unspoken question for both of you was, “Should we hug?” While this question might seem silly (or even unprofessional) on the surface, don’t bail on me just yet. I think it actually gets to the heart of some important trust-related issues. Over the years I’ve discovered four simple guidelines that help me sort out the right answer.

“Should we break up?”

This post is part of our Weekly Tips series.

I was leading a working session for an account team the other week. A question came up that often does when consultants are struggling with a particularly challenging client: Does an aspiring trusted advisor ever walk away from a client relationship? I thought I had a pretty good answer. Then someone in the group chimed in with an even better one.