What my car leak taught me about trust

Andrea Howe
Category : Weekly tips July 27, 2015

This post is part of our Weekly Tips series.

It seems I’m destined to have car trouble, and to therefore develop close relationships with auto service people. Years ago, a mechanic screwed up in a big way and taught me a valuable lesson about how mistakes can build trust. A few weeks ago, a service rep reminded me just how much the medium shapes the message.

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