Leading with trust and being masterful with the “soft skills” takes something, both organizationally and personally. It starts with getting honest (and accurate) about your limitations.

The Trust Equation is a deconstructive, analytical model of trustworthiness. It includes four variables: credibility, reliability, intimacy, and self-orientation.

The Three Ps of trustworthiness is a mnemonic device to help you zero in on three fundamental truths about trust-based relationships:

The Trust Equation is a deconstructive, analytical model of trustworthiness. It includes four variables: credibility, reliability, intimacy, and self-orientation.

Most everyone in business knows the importance of listening and most would agree they still have room to improve.