Should you always be yourself? Or try to be different? Yes.

Category : Weekly-ish tips April 30, 2018

This post is part of our Weekly Tips series.

Leading workshops on how to build lasting, trust-based relationships requires me to interact with new people all the time. In fact, I’m preparing to meet 54 strangers on Thursday. To be effective I have to strive to model all the interpersonal skills I espouse … always. So, you’ll appreciate the irony when I say I really hate meeting new people. And whether you’re like me or not, there’s a lesson I’ve learned about managing this conundrum that applies to us all.

Have your relationship skills reached a plateau? Try this.

Category : Weekly-ish tips April 25, 2018

This post is part of our Weekly Tips series.

Just yesterday I heard a workshop participant utter something I hear all the time. During closing reflections on the day he said, “As much as I hate role plays, what we did was really helpful.” Read on to find out why you should pay attention to that comment, and why the phrase, “Don’t try this at home” definitely does not apply when it comes to role-playing … and trust building.

Want honest client feedback? Change what you’re asking.

Category : Weekly-ish tips April 17, 2018

This post is part of our Weekly Tips series.

I learned something from a recent experience at a luxury hotel chain about how not to ask for feedback if you really want feedback. It occurs to me that the lesson applies to anyone who would benefit from honest customer input.

How to do this “trust-building stuff” without appearing weak

Category : Weekly-ish tips April 9, 2018

This post is part of our Weekly Tips series.

I once led a day-long program on trust-based selling to 26 men and women at a global market intelligence firm. We were knee-deep in a conversation about empathetic listening as a primary driver of influence. One of the women—a strong and articulate leader—pulled me aside to ask a question that got me thinking about a serious issue that faces anyone in a leadership role.

How and why to stop “feeling badly” about stuff

Category : Weekly-ish tips April 2, 2018

This post is part of our Weekly Tips series.

Within a matter of days, I had two different colleagues tell me how badly they each felt about decisions they made that impacted me. My reaction to their well-intended missives taught me an important lesson about why saying you “feel badly” is a waste of everyone’s time. It also helped me get clear about an alternative—and much more trustworthy—approach.

Contact us | Subscribe