Calling all shared services professionals: Are you minding your mindset?

Category : Weekly-ish tips April 29, 2019

This post is part of our Weekly Tips series.

A few tips ago I wrote about why it’s critical, as a services professional, to see your own value as more than just a trusted problem-solver. I shared the four levels of relationship as a framework to help. Recently, I’ve been revisiting a variation of that model that a colleague and I created specifically for anyone in a shared services (or internal consulting) role. It provides a way to re-think your value, and find proactive ways to consistently be seen as more than just an order taker.

An error message that packs a humorous trust punch

Category : Weekly-ish tips April 22, 2019

This post is part of our Weekly Tips series.

If you’re suffering from Spring Fever like I am, you probably can’t tolerate anything too heavy or serious right now. So, this week I’m offering up a humorous (albeit poignant) example of a trust-building way to deliver a tough message.

Can someone who lies be trusted? The answer might surprise you.

Category : Weekly-ish tips April 15, 2019

This post is part of our Weekly Tips series.

Last week’s tip about the value of candor when you’ve screwed up triggered another walk down memory lane, to a time shortly before Charlie Green and I joined forces, when a colleague’s courageous admission taught me an unexpected lesson about trust-building.

Join me as we roll the clocks back.

Trust-building lessons from a bounced check

Category : Weekly-ish tips April 8, 2019

This post is part of our Weekly Tips series.

Something recently made me think about a check I bounced about a gazillion years ago. (Some of you might actually remember the days of writing checks.) Reflecting on the situation and how I handled it then, I see two important trust-building lessons worth featuring today.

Wish you were a little more charismatic, compelling, or magnetic (secretly or otherwise)? Try this unexpected approach.

Category : Weekly-ish tips April 1, 2019

This post is part of our Weekly Tips series.

Wish you were a little more charismatic

We can all benefit from learning how to be found a smidge more charming by clients, even the humblest of introverts among us. Not in a disingenuous way, of course, but in a way that creates an immediate and meaningful connection. This Weekly Tip gives you an unexpected insight into how to do that—one that’s also surprisingly palatable and easy.

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