Reprise: Work got you worn out? Try this Jedi mind trick.


Category : Weekly-ish tips July 25, 2022

This post is part of our Weekly-ish Tips series.

I wrote the first version of this Tip back in 2018. So much has changed. And yet some things haven’t. I was tired back then and shared a way I had found to re-energize myself at work that I thought would be helpful. Fast forward a few years, through (and still in) a pandemic along with many other challenging things in the world. I bet I’m not the only one who’s feeling at least a little worn at the edges. Hence the reprise.

Reprise: Why it matters what you do when you stumble over someone’s name (in the small scheme and the grand scheme)


Category : Weekly-ish tips June 20, 2022

This post is part of our Weekly-ish Tips series.

I’ve said for years that referring to someone by name is a quick and simple trust-builder. That’s because being intentional about acknowledging others in this very personal way accelerates intimacy. It would stand to reason then that forgetting their name, or fumbling around about how to pronounce it, would sound the death knell for trust, no? Actually, no. The implications are significant, but only in terms of how you choose to handle it.

Reprise: What NOT to say to a grieving client


Category : Weekly-ish tips May 8, 2022
Reprise: What NOT to say to a grieving client

This post is part of our Weekly-ish Tips series. I know quite a few clients who are dealing with loss…

Seven ways to lead with trust when the you-know-what hits the fan


Category : Weekly-ish tips April 25, 2022

This post is part of our Weekly-ish Tips series.

At the top of a recent Mastery workshop, it became clear that I needed to drop my training plan and help the group address some tough issues. The you-know-what had hit the fan in their organization since the last time we convened as difficult business circumstances unexpectedly unfolded. My group of senior leaders was dealing with their own reactions while also sorting out how best to show up as trustworthy leaders to their teams and their clients. So, we paused to make a starter list of how to build and keep trust in tough times. Today’s tip features an amended version of that list, including some additions that struck me after we adjourned.

Why being good at friendship matters for professionals


Category : Weekly-ish tips March 21, 2022
Why being good at friendship matters for professionals

This post is part of our Weekly-ish Tips series. A salient comment from a VP-level participant in one of our…

Three guidelines for changing your sales language now and forever


Category : Weekly-ish tips January 30, 2022

This post is part of our Weekly-ish Tips series.

While writing last week’s tip about my delightful interaction with Dave I had to sort out how best to refer to Dave. The language I chose was thanks to a tip I published in 2016. I’m reprising a variation of that tip here because I believe it contains lessons that bear repeating.

The case for calling a possible client you’ve never met on a Sunday


Category : Weekly-ish tips January 23, 2022

This post is part of our Weekly-ish Tips series.

I did something unconventional a couple of weeks ago: I called Dave, who I’ll characterize as “possible client” for simplicity, in the middle of the day on a Sunday. We’ve never met and haven’t exchanged more than a couple of emails in the last couple of years. Dave was so struck by my reach-out that he dared me to write about it*. So here I am.

A dramatically different resolution to improve your relationships in the new year


Category : Weekly-ish tips January 9, 2022

This post is part of our Weekly-ish Tips series.

We’re two weeks into a new year, which means that any resolutions resolutely declared are within days of faltering—at least according to psychologists who say we typically do well for the first two weeks and then backslide by February. I’ve suggested before that buddying up can be a helpful antidote. This year I’m suggesting we all try something a little different—either in addition to, or maybe just plain instead of, finding a partner to support us with our efforts. Brace yourself for a dramatic and woo-woo sounding strategy.

Ready?


Contact us | Subscribe