How NOT to enrich a relationship: My own cautionary tale

This post is part of our Weekly Tips series.

2018 ended on a humbling note for me in some important ways, including a couple of screw-ups on my part. Nothing earth-shattering or life-threatening, just lesson-inducing. I’m sharing the most recent screw-up—and the learning it recalled—because, as usual, I think we can all benefit.

The screw-up: I got triggered by a question that someone (innocently) asked me via email and indulged in my reactive state by sending a lengthy and negative reply. What’s worse, it was relatively late in the evening and I prefaced it with, “I don’t really have the bandwidth to talk about this right now” … yet I continued on. I next admitted to being triggered in a self-congratulatory way (‘Look how insightful I am!’) And then I proceeded to dump all over her in writing. Class act LOL.

Sales mastery: An anthology for transforming your approach and results

This post is part of our Weekly Tips series.

I’ve been writing a lot about screw-ups lately (mostly mine). This week brings a little reprieve in order to focus on sales mastery. Don’t worry, there are more screw-ups in the queue.

In looking over the 229 tips I have written to date, I’ve apparently had a lot to say about what’s wrong with conventional sales training and practices.

A Different Kind of Annual Report: Getting Real in 2018

Looking back at 2018, it’s clear that our clients and colleagues continue to do great things. We heard countless stories of your professional and personal victories throughout the year. Together, we’re kicking conventional business wisdom to the curb and transforming how people work together as a result.

We’ve created another year-in-review infographic to celebrate—a different kind of annual report for a different kind of organization. It features our clients’ victories, like routinely calling past clients with no agenda other than to say hello (and often winning new business as a result). It also highlights a few personal victories for our team, like rappelling down a waterfall and ditching the smoking habit after 35 years. Click the banner below to find out who did what.

Here’s to a new year!