By special request: How your most difficult relative can help you hone a difficult business skill

This post is part of our Weekly Tips series.

cat

It’s that time of year again. The holidays are in full swing and year-end celebrations are approaching at lightning speed, which means a high probability you’re dreading being with a certain family member. Or two. This week’s tip is being reprised by special request, and with some new resources.

Last week’s humbling opportunity to rebuild lost trust

This post is part of our Weekly Tips series.

Truth

Funny how within a few days of writing my Weekly Tip on rebuilding lost trust I wake up to a very angry email from a client, directed right at me, so I get to practice what I preach. Yay. I learned a few things from applying my own six-part process. And it just so happens a lot of this went down via email, so in sharing I also get to fulfill last week’s promise on how to rebuild lost trust in writing.

Your starter script for rebuilding lost trust

This post is part of our Weekly Tips series.

Truth

I’ve been thinking (and writing) a lot about trust and communications lately—related to dialogue as well as broadcasts like presentations and group-wide communications. Here’s my template for how you can rebuild trust you’ve lost when you’re talking to someone. (I’ll take a stab at how it might go for a written communication next week.)