How to Influence a Skeptical Audience in Three Simple Steps

How to Influence a Skeptical Audience in Three Simple Steps

May 11th, 2021
@11:00 AM EST

Being influential can be challenging in-and-of-itself; being influential with a skeptical audience poses its own unique difficulties. Engaging with people who seem dubious or doubtful in the face of your really good ideas can feel like being in a mental tug of war.
Andrea P. Howe, co-author of The Trusted Advisor Fieldbook and Founder of The Get Real Project, will lead an interactive “deep dive” discussion on three critical steps required to help a skeptical audience hear what you have to say. Specifically, you’ll learn:

  •  Why you should actually celebrate that they’re resistant;
  • How to open the conversation or presentation in an unexpected way that’s unexpectedly effective;
  • Specific techniques to listen masterfully while your audience has their guard up; and
  • How and when to bring your perspectives into the exchange.

Register now

A celebratory recap (con’t): four personal favorites

This post is part of our Monthly-ish Tips series.

The celebration of my recent 300thWeekly-ish Tip continues a little longer. Last time I shared seven “fan favorites”; this time I offer a recap of my own personal favorites.

I started with a list of 25 or so in a few different categories: my favorite rants, my favorite explorations of trust paradoxes, my favorite reflections on trusted advisor mastery as personal mastery. In the end, I chose to feature four favorites in the category of “humorous and/or clever but also poignant.” (Which also happens to be my favorite movie formula, but I digress.)

A powerful combo to get unstuck: slack + support

This post is part of our Monthly-ish Tips series.

This is my second tip in as many weeks, following a choppy cadence for a year, and I am 10 times more confident than I have been in months that a more consistent future lies ahead. Reflecting on what’s different, I’ve uncovered a combination of enablers that are worth sharing for anyone aiming to create any kind of personal change—including the kind of change required to walk the talk of trusted advisorship.

How to stay in touch without completely burning out

This post is part of our Monthly-ish Tips series.

I got an email from a client-turned-colleague-now-also-friend not long ago. It was a spontaneous reach-out and she really nailed it in terms of balancing competing priorities, like how to stay in touch in a genuine and meaningful way without inflicting more video call fatigue—or just plain fatigue—on either of us.

I’ll call her “PJ.” Here’s what PJ wrote:

Please think twice before you ask this question

This post is part of our Monthly-ish Tips series.

There’s a particular question that I have come to hate being asked, starting in about March of 2020. I resist it slightly less now, but only slightly. I’m sharing my further reflections on the matter, not because I like to divulge my idiosyncrasies on these pages (though there is that), or because these Weekly Tips are sometimes my public therapy journal (that, too), but because I think it really matters in terms of how we’re connecting with each other these days—or not.

20th Anniversary Edition of The Trusted Advisor

20th Anniversary Edition of The Trusted Advisor

February 10th, 2021
@11:00 AM EST

We are excited to announce the release of the 20th Anniversary Edition of The Trusted Advisor (now available for pre-order on amazon.com).

Join us for a very special webinar on February 10th with Trusted Advisor Associates founder Charles H. Green and his co-author Robert M. Galford to hear what’s changed in building trust – and what hasn’t – since they first wrote this iconic book.

Charlie and Rob will share their perspectives on how trust-building has evolved over the past two decades in an exclusive interview, moderated by Trusted Advisor Associates CEO Noelle Mykolenko.

Register now

The (new) 80/20 rule for virtual relationships

This post is part of our Monthly-ish Tips series.

I’m just back from several weeks of staycation. I am refreshed. It’s a new year. Some things have changed. And yet lo and behold: our virtual working reality persists! Colleague Noelle Mykolenko and I did some thinking in late 2020 about how best to build trust under our collective circumstances. I’m thinking a recap that includes all the best practices we came up with would be helpful as everyone’s new normal continues.

I have been needing these three reminders. Maybe you have, too?

This post is part of our Monthly-ish Tips series.

Note to readers: I appreciate your ongoing patience and understanding with the disruption to my weekly Tuesday cadence in the last few months. Signs are promising for a return to more regular publications very soon!

What a rollercoaster. And by that, I’m referring to last week. And last month. And 2020 as a whole. I’ve recently found myself needing a little extra help with managing the ups and downs, so I dug back into my missives from the last seven months and unearthed three reminders that quickly stood out. They’re all in the realm of “personal mastery,” which I’ve long said is the foundation of relationship mastery. I’m sharing them here in case they’re helpful to you, too.