How will your client reach-outs stand apart this year?

Andrea Howe
Category : Weekly tips January 20, 2020

This post is part of our Weekly Tips series.

 Client reach-outs

During the recent holidays I was once again struck by the amount of generic and/or undifferentiated holiday cards, ecards, emails and more in circulation. Now’s a good time to plan more distinctive approaches in the new year. Hint: Valentine’s Day is just around the corner. Here are four tips for client reach-outs that pack a punch.

When “no problem” is a problem

Andrea Howe
Category : Weekly tips January 13, 2020

This post is part of our Weekly Tips series.

 Hands Portrait child

A recent customer service experience reminded me why real empathy is so much more effective than rote empathy, and why we should all choose our words mindfully when we’re attempting it. The lessons in this case stretch far beyond the help desk to anyone in a services role.

A critical influence lesson inspired by my Mom

Andrea Howe
Category : Weekly tips January 6, 2020

This post is part of our Weekly Tips series.

Puppy Bone Dog

My mom turns 93 this week (go, Mom!) My interactions with her over the holidays reminded me of a critical lesson for those of us in the business of being influential. It’s what a mentor of mine once labeled, “Being committed, not attached.”

Recap: A few of my most humbling moments

Andrea Howe
Category : Weekly tips December 30, 2019

This post is part of our Weekly Tips series.

child

I’m taking time off to enjoy a little year-end down time. In the meantime, I’ve curated some Weekly Tips for the diehards. The most popular ones seem to be the most humbling for me, so here are a few oldies but goodies to close out the year.

Kick convention to the curb in 2020

Andrea Howe
Category : Weekly tips December 23, 2019

This post is part of our Weekly Tips series.

I’m taking the week off to enjoy a little year-end down time. In the meantime, look for inspiration for your 2020 intentions in the free and no-strings-attached Get Real manifesto poster and eBook.

By special request: How your most difficult relative can help you hone a difficult business skill

Andrea Howe
Category : Weekly tips December 16, 2019

This post is part of our Weekly Tips series.

cat

It’s that time of year again. The holidays are in full swing and year-end celebrations are approaching at lightning speed, which means a high probability you’re dreading being with a certain family member. Or two. This week’s tip is being reprised by special request, and with some new resources.

Last week’s humbling opportunity to rebuild lost trust

Andrea Howe
Category : Weekly tips December 10, 2019

This post is part of our Weekly Tips series.

Truth

Funny how within a few days of writing my Weekly Tip on rebuilding lost trust I wake up to a very angry email from a client, directed right at me, so I get to practice what I preach. Yay. I learned a few things from applying my own six-part process. And it just so happens a lot of this went down via email, so in sharing I also get to fulfill last week’s promise on how to rebuild lost trust in writing.

Your starter script for rebuilding lost trust

Andrea Howe
Category : Weekly tips December 2, 2019

This post is part of our Weekly Tips series.

Truth

I’ve been thinking (and writing) a lot about trust and communications lately—related to dialogue as well as broadcasts like presentations and group-wide communications. Here’s my template for how you can rebuild trust you’ve lost when you’re talking to someone. (I’ll take a stab at how it might go for a written communication next week.)

Recycled trust

Andrea Howe
Category : Weekly tips November 25, 2019

This post is part of our Weekly Tips series.

Full disclosure, I’m working on a proposal for a new book. I’ve been working on said proposal for a long time. Because I need to get serious about finishing it, I need to borrow some scheduled Weekly Tip writing time to get ‘er done.

Are you (still) minding your P’s?

Andrea Howe
Category : Weekly tips November 18, 2019

This post is part of our Weekly Tips series.

Are you (still) minding your P’s

This is the 269th tip I have written, and I realized the other day that there’s one critical construct I haven’t focused on since Tip #15—and even then, I didn’t cover it very thoroughly. It’s time to circle back.

The construct I’m referring to is a mnemonic device I created when Charlie and I were writing The Trusted Advisor Fieldbook. I call it the Three Ps. I’ve since come to see how important the Three Ps are because they shape our thinking about trust, and mindsets are everything when it comes to trust building.


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