A modern take on a traditional relationship-building custom


Category : Weekly-ish tips September 6, 2021

This post is part of our Weekly-ish Tips series.

I’m guessing you’re like I am in that you don’t end each day wistfully thinking, “If only I had received more email.” Just last week, though, I found one of the loveliest messages in my inbox I’ve ever gotten—which is saying something because I actually get some really, really nice ones on a pretty regular basis. Last week’s dispatch was a brilliant blend of traditional and modern communication that strikes me as a simple and distinctive addition to all of our relationship-building toolkits.

When NOT to ask a question


Category : Weekly-ish tips August 16, 2021

This post is part of our Weekly-ish Tips series.

Many of you know my Mom passed away a couple of months ago (I wrote about three trust lessons as a tribute), and some of you know she was actively dying over a two-week period. I learned an important lesson about asking questions during those two weeks. The lesson is applicable to a lot of different circumstances and relationships, including the comparatively more mundane everyday business interactions—particularly between consultant/advisor and client.

Step three (of three) for influencing a skeptical audience


Category : Weekly-ish tips July 26, 2021

This post is part of our Weekly-ish Tips series.

Copyright: Mark Nockleby

This week, I’m coming back to the topic of influencing a skeptical audience, with the awaited third (of three) steps. All the steps are effective when you implement them not as manipulative tactics, but as sometimes-paradoxical practices that build trust.

Indelible trust-building lessons from my mom (RIP)


Category : Weekly-ish tips July 7, 2021

This post is part of our Weekly-ish Tips series.

Photo by Jessica Earle, 2005.

In my last tip about influencing a skeptical audience I promised more on that topic. Life events intervened in the meantime, so this week’s tip is dedicated to my dear mom who passed away on June 18 at the extraordinary age of 94. Here’s a recap of three prior tips that feature the things I’ve learned either from her, or through her, about relationship building.

A mind-bendy approach for your skeptical audience


Category : Weekly-ish tips May 17, 2021

This post is part of our Weekly-ish Tips series.

I’ve been immersed in the topic of influencing a skeptical audience of late, thanks in large part to public webinar I led last week where I outlined three “simple” steps to doing that more effectively. (“Simple” is in quotes because simple doesn’t mean easy.) This week’s tip focuses on one of the two most mind-bendy steps.

A simple little team practice to increase client trust


Category : Weekly-ish tips May 3, 2021

This post is part of our Weekly-ish Tips series.

This week I’m sharing a simple little technique that a sales team developed after attending a workshop with me. I wish I could say it was my idea. It’s a no-cost way they came up with to help them stay true to trusted advisor principles, and I see no reason it couldn’t be used by any team.

A celebratory recap (con’t): four personal favorites


Category : Weekly-ish tips April 26, 2021

This post is part of our Weekly-ish Tips series.

The celebration of my recent 300thWeekly-ish Tip continues a little longer. Last time I shared seven “fan favorites”; this time I offer a recap of my own personal favorites.

I started with a list of 25 or so in a few different categories: my favorite rants, my favorite explorations of trust paradoxes, my favorite reflections on trusted advisor mastery as personal mastery. In the end, I chose to feature four favorites in the category of “humorous and/or clever but also poignant.” (Which also happens to be my favorite movie formula, but I digress.)

A celebratory recap: seven “fan favorites”


Category : Weekly-ish tips April 12, 2021

This post is part of our Weekly-ish Tips series.

The celebration of last week’s 300th Weekly-ish Tip continues. Here’s a recap of seven “fan favorites” over the years, determined by number of views and shares and other social media stuff that I’m glad I have others to help me understand.

Scan through the list and see which one(s) might be especially helpful for you right now:

A powerful combo to get unstuck: slack + support


Category : Weekly-ish tips April 5, 2021

This post is part of our Weekly-ish Tips series.

This is my second tip in as many weeks, following a choppy cadence for a year, and I am 10 times more confident than I have been in months that a more consistent future lies ahead. Reflecting on what’s different, I’ve uncovered a combination of enablers that are worth sharing for anyone aiming to create any kind of personal change—including the kind of change required to walk the talk of trusted advisorship.

How to stay in touch without completely burning out


Category : Weekly-ish tips March 29, 2021

This post is part of our Weekly-ish Tips series.

I got an email from a client-turned-colleague-now-also-friend not long ago. It was a spontaneous reach-out and she really nailed it in terms of balancing competing priorities, like how to stay in touch in a genuine and meaningful way without inflicting more video call fatigue—or just plain fatigue—on either of us.

I’ll call her “PJ.” Here’s what PJ wrote:


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