Reprise: Aiming for trust-building mastery? Practice overcoming awkwardness and embarrassment.

This post is part of our Monthly-ish Tips series.

Recent conversations with workshop participants about the personal mastery required to build deep levels of trust have me thinking about my old Victor story, and the embedded trust lessons about overcoming awkwardness and embarrassment.

I first met Victor in early 2017, then again 11 months later. He was my airport driver both times. He recognized me the second time but couldn’t figure out why. I didn’t recognize him at first … and then it all clicked. But I didn’t have the courage to remind him who I was.

Reprise: A critical influence lesson inspired by my elderly Mom

This post is part of our Monthly-ish Tips series.

I was reminded about this post the other day (first shared in 2020) as I have been speaking lately to various business developer audiences about a critical influence lesson. The original post was inspired by interactions with my then-93-year-old mom, reminding me of what a mentor of mine once labeled, “Being committed, not attached.”

Reprise: Don’t let your egocentric bias stop you from this simple relationship-building practice

This post is part of our Monthly-ish Tips series.

I was listening to a podcast the other day that referenced research I had shared with Monthly-ish Tip subscribers in 2018, which inspired me to reprise the old tip. The research was cited in a New York Times article (sourced by the journal Psychological Science) and points to ways we can all benefit from a variation of a practice that my mom taught me—provided we can get past our misguided assumptions.

A small gesture (and related risk) with big trust impact (Part I)

This post is part of our Monthly-ish Tips series.

I’ve been reminded about the power and importance of small gestures—not just grand ones—in the face of big challenges. This extends to trust-building. There are small acts of inclusivity and kindness that we can make a part of our everyday—things like being sure to call people by their name as they wish to be called.