Reprise: What to do when your clients or colleagues are untrustworthy
This post is part of our Weekly-ish Tips series.
We spend an outsized amount of time in our programs focusing on how to increase your own trustworthiness proactively and specifically, since it’s the only thing you can actually control. A recent situation reminded me of content that my co-author Charlie Green and I recorded some years ago for our video learning library that answers the question, “What do you do when others show up in untrustworthy ways?”
Reprise: A different way to think about your “competitors”
This post is part of our Weekly-ish Tips series. I originally shared this Weekly Tip three years ago, and at…
The rub of reliability (and why I’ll bet good money you’re not as reliable as you think)
This post is part of our Weekly-ish Tips series. Of the 200,000+ people who have taken Trusted Advisor Associates’ online…
Reprise: Work got you worn out? Try this Jedi mind trick.
This post is part of our Weekly-ish Tips series.
I wrote the first version of this Tip back in 2018. So much has changed. And yet some things haven’t. I was tired back then and shared a way I had found to re-energize myself at work that I thought would be helpful. Fast forward a few years, through (and still in) a pandemic along with many other challenging things in the world. I bet I’m not the only one who’s feeling at least a little worn at the edges. Hence the reprise.
Reprise: Why it matters what you do when you stumble over someone’s name (in the small scheme and the grand scheme)
This post is part of our Weekly-ish Tips series.
I’ve said for years that referring to someone by name is a quick and simple trust-builder. That’s because being intentional about acknowledging others in this very personal way accelerates intimacy. It would stand to reason then that forgetting their name, or fumbling around about how to pronounce it, would sound the death knell for trust, no? Actually, no. The implications are significant, but only in terms of how you choose to handle it.
Reprise: What NOT to say to a grieving client
This post is part of our Weekly-ish Tips series. I know quite a few clients who are dealing with loss…
Seven ways to lead with trust when the you-know-what hits the fan
This post is part of our Weekly-ish Tips series.
At the top of a recent Mastery workshop, it became clear that I needed to drop my training plan and help the group address some tough issues. The you-know-what had hit the fan in their organization since the last time we convened as difficult business circumstances unexpectedly unfolded. My group of senior leaders was dealing with their own reactions while also sorting out how best to show up as trustworthy leaders to their teams and their clients. So, we paused to make a starter list of how to build and keep trust in tough times. Today’s tip features an amended version of that list, including some additions that struck me after we adjourned.
Why being good at friendship matters for professionals
This post is part of our Weekly-ish Tips series. A salient comment from a VP-level participant in one of our…
Three guidelines for changing your sales language now and forever
This post is part of our Weekly-ish Tips series.
While writing last week’s tip about my delightful interaction with Dave I had to sort out how best to refer to Dave. The language I chose was thanks to a tip I published in 2016. I’m reprising a variation of that tip here because I believe it contains lessons that bear repeating.
The case for calling a possible client you’ve never met on a Sunday
This post is part of our Weekly-ish Tips series.
I did something unconventional a couple of weeks ago: I called Dave, who I’ll characterize as “possible client” for simplicity, in the middle of the day on a Sunday. We’ve never met and haven’t exchanged more than a couple of emails in the last couple of years. Dave was so struck by my reach-out that he dared me to write about it*. So here I am.
