A simple trust-building way to manage expectations when things are … unusual
This post is part of our Weekly Tips series.
I’m opting for short and sweet this week for two reasons: (1) this tip neither needs a lot of preamble nor interpretation (2) I honestly find myself really low on steam right now. (That second part is curious since I haven’t sprinted through an airport or “done much” since late February. But I digress.) Today I feature the brilliance of a colleague who has found a creative, informative, and humorous way to manage her own clients’ and colleagues’ expectations during a most unusual time.
Reprise: Why knowing stuff might be your biggest problem … especially now
This post is part of our Weekly Tips series.
A little over four years ago I wrote a Weekly Tip called, “Why it’s a problem that you know stuff.” I stumbled across it the other day and realized now is a really good time for a reprise, especially as we all struggle with massive amounts of uncertainty in our lives.
Seven short and timely trust-building resources to help cut through the fog
This post is part of our Weekly Tips series.
There’s a lot of empathy going around these days, which is a good thing. Unfortunately, a lot of it is mediocre empathy, which is a bad thing—especially if you’re striving to be a trusted advisor who listens masterfully and makes meaningful and lasting connections with others. Here are two words in particular to remove from your repertoire.
Three Simple Strategies to Cultivate Trust in Teams
Tuesday, June 9th, 2020
@11:00 AM to 11:45 AM EST
A quick internet search returns dozens of articles about what high performing teams do well, and all of them agree that trust is central to good teamwork. But missing from that conversation on what to do is anything of substance about how to do it.
Noelle Mykolenko, COO of Trusted Advisor Associates, will lead an interactive discussion on how to recognize low team trust and how you can improve it. As we explore the three strategies to cultivate trust in teams, you will:
- Discover five warning signs of a low-trust team,
- Understand how trust virtues and values generate trust in teams, and
- Learn how to grow trust, regardless of your role on the team.
Trust-building mastery: Two words to remove from your repertoire
This post is part of our Weekly Tips series.
There’s a lot of empathy going around these days, which is a good thing. Unfortunately, a lot of it is mediocre empathy, which is a bad thing—especially if you’re striving to be a trusted advisor who listens masterfully and makes meaningful and lasting connections with others. Here are two words in particular to remove from your repertoire.
Five “Ninja tips” for serious S-management these days
This post is part of our Weekly Tips series.
Three weeks ago I published a list of three essential trust-building practices for challenging times (cringing now at the wildly overused phraseology). I followed it by lists of “Ninja tips” for the first two—personal reach-outs and generous offers—and today the spotlight is on the last essential practice, which is serious S-management.
Seven “Ninja tips” for making generous offers
This post is part of our Weekly Tips series.
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General note to our Weekly Tips readers: Due to the current state of the world, I’ll be tailoring the Weekly Tips series in a variety of ways. Many tips will focus on specific suggestions given our current context. Some may offer more intentional “business as usual” tips as a way bring momentary relief via a small dose of normalcy. Occasionally a tip may be pre-loaded that suddenly seems irrelevant or inappropriate given breaking news and we won’t catch it in time, in which case I thank you in advance for your grace.
Above all else please take extremely good care of yourselves and others right now.
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Two weeks ago I published a list of three essential trust-building practices for challenging times, followed by a list of seven “Ninja tips” for the first one (personal reach-outs). The spotlight now turns to the second essential practice, which is generous offers. By coincidence, I came up with seven tips for these as well.
Seven “Ninja tips” for your personal reach-outs
This post is part of our Weekly Tips series.
Last week I published a list of three essential trust-building practices for challenging times, each one designed to help you get off your “S” (self-orientation). This week I’m offering seven “Ninja tips” for your personal reach-outs, which is the first of the three practices.
Five Best Practices for Managing the Biggest Client Relationship De-railer: Fear
Tuesday, April 21st, 2020
@11:00 AM to 11:45 AM EST
The biggest de-railer of client relationships, in the worst of times as well as the best of times, is fear—fear of not doing the right thing, fear of losing, fear of rejection, fear of uncertainty, and more. Our own fear is like “trust repellant” because it causes us to react from our baser instincts rather than respond from our higher selves. That’s the bad news. The good news is that it can be managed with exceptional results, even—in fact, especially—during a pandemic.
Andrea P. Howe, co-author of The Trusted Advisor Fieldbook and Founder of The Get Real Project, will lead an interactive, “deep dive” discussion on how to recognize fear and what do about it. Specifically, you will learn:
- How to know when your own fear is running the show (it’s sometimes obvious and oftentimes covert);
- Why fear directly impacts your ability to lead with all the variables of the trust equation;
- How to recognize the four “sharks” of fear that most commonly arise for people in client-facing roles (and sometimes all in the same conversation);
- Five time-tested strategies for managing your fear;
- A simple skill to help others manage their fear.
Three ways trusted advisors show up right here, right now
This post is part of our Weekly Tips series.
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General note to our Weekly Tips readers: Due to the current state of the world, I’ll be tailoring the Weekly Tips series in a variety of ways. Many tips will focus on specific suggestions given our current context. Some may offer more intentional “business as usual” tips as a way bring momentary relief via a small dose of normalcy. Occasionally a tip may be pre-loaded that suddenly seems irrelevant or inappropriate given breaking news and we won’t catch it in time, in which case I thank you in advance for your grace.
Above all else please take extremely good care of yourselves and others right now.
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Survey question: What’s the biggest trust de-railer we all face right now?
Jot down your answer or make a quick mental note if you’re not able to write something down at this moment.
