When NOT to ask a question
This post is part of our Weekly-ish Tips series.
Many of you know my Mom passed away a couple of months ago (I wrote about three trust lessons as a tribute), and some of you know she was actively dying over a two-week period. I learned an important lesson about asking questions during those two weeks. The lesson is applicable to a lot of different circumstances and relationships, including the comparatively more mundane everyday business interactions—particularly between consultant/advisor and client.
Step three (of three) for influencing a skeptical audience
This post is part of our Weekly-ish Tips series.
Copyright: Mark Nockleby
This week, I’m coming back to the topic of influencing a skeptical audience, with the awaited third (of three) steps. All the steps are effective when you implement them not as manipulative tactics, but as sometimes-paradoxical practices that build trust.
Indelible trust-building lessons from my mom (RIP)
This post is part of our Weekly-ish Tips series.
Photo by Jessica Earle, 2005.
In my last tip about influencing a skeptical audience I promised more on that topic. Life events intervened in the meantime, so this week’s tip is dedicated to my dear mom who passed away on June 18 at the extraordinary age of 94. Here’s a recap of three prior tips that feature the things I’ve learned either from her, or through her, about relationship building.
A mind-bendy approach for your skeptical audience
This post is part of our Weekly-ish Tips series.
I’ve been immersed in the topic of influencing a skeptical audience of late, thanks in large part to public webinar I led last week where I outlined three “simple” steps to doing that more effectively. (“Simple” is in quotes because simple doesn’t mean easy.) This week’s tip focuses on one of the two most mind-bendy steps.
A simple little team practice to increase client trust
This post is part of our Weekly-ish Tips series.
This week I’m sharing a simple little technique that a sales team developed after attending a workshop with me. I wish I could say it was my idea. It’s a no-cost way they came up with to help them stay true to trusted advisor principles, and I see no reason it couldn’t be used by any team.
How to Influence a Skeptical Audience in Three Simple Steps
May 11th, 2021
@11:00 AM EST
Being influential can be challenging in-and-of-itself; being influential with a skeptical audience poses its own unique difficulties. Engaging with people who seem dubious or doubtful in the face of your really good ideas can feel like being in a mental tug of war.
Andrea P. Howe, co-author of The Trusted Advisor Fieldbook and Founder of The Get Real Project, will lead an interactive “deep dive” discussion on three critical steps required to help a skeptical audience hear what you have to say. Specifically, you’ll learn:
- Why you should actually celebrate that they’re resistant;
- How to open the conversation or presentation in an unexpected way that’s unexpectedly effective;
- Specific techniques to listen masterfully while your audience has their guard up; and
- How and when to bring your perspectives into the exchange.
A celebratory recap (con’t): four personal favorites
This post is part of our Weekly-ish Tips series.
The celebration of my recent 300thWeekly-ish Tip continues a little longer. Last time I shared seven “fan favorites”; this time I offer a recap of my own personal favorites.
I started with a list of 25 or so in a few different categories: my favorite rants, my favorite explorations of trust paradoxes, my favorite reflections on trusted advisor mastery as personal mastery. In the end, I chose to feature four favorites in the category of “humorous and/or clever but also poignant.” (Which also happens to be my favorite movie formula, but I digress.)
A celebratory recap: seven “fan favorites”
This post is part of our Weekly-ish Tips series.
The celebration of last week’s 300th Weekly-ish Tip continues. Here’s a recap of seven “fan favorites” over the years, determined by number of views and shares and other social media stuff that I’m glad I have others to help me understand.
Scan through the list and see which one(s) might be especially helpful for you right now:
A powerful combo to get unstuck: slack + support
This post is part of our Weekly-ish Tips series.
Image credit: Paul Harrop -www.geograph.org.uk
This is my second tip in as many weeks, following a choppy cadence for a year, and I am 10 times more confident than I have been in months that a more consistent future lies ahead. Reflecting on what’s different, I’ve uncovered a combination of enablers that are worth sharing for anyone aiming to create any kind of personal change—including the kind of change required to walk the talk of trusted advisorship.
How to stay in touch without completely burning out
This post is part of our Weekly-ish Tips series.
I got an email from a client-turned-colleague-now-also-friend not long ago. It was a spontaneous reach-out and she really nailed it in terms of balancing competing priorities, like how to stay in touch in a genuine and meaningful way without inflicting more video call fatigue—or just plain fatigue—on either of us.
I’ll call her “PJ.” Here’s what PJ wrote:
