Last week’s tip about the friendly computer-generated message got me thinking more about the role that friendship skills play in business, and particularly in sales.

If you’re anything like me, you’re guilty of taking business—and life—a little too seriously every once-in-a-while. (Actually, if you’re like me, you take things too seriously a lot.)

I’ve been meaning to write about a trust lesson I learned recently on an Amtrak trip. Last week’s tragic accident on the Northeast corridor compels me to write it sooner rather than later. Life is short, and it’s important to acknowledge people who make a difference in your life.

Last week’s tip about the power of a hand-written note reminded me of another great example of just how easy business development can be.

If you’re anything like me, you had a mom who insisted that you send a hand-written thank you note any time you received a gift. Oh how I dreaded sitting down to crank one of those out. It was, simply put, a chore.