Tag : trust-building

Why being good at friendship matters for professionals

Why being good at friendship matters for professionals

This post is part of our Weekly-ish Tips series.

A salient comment from a VP-level participant in one of our recent programs got me thinking about a tip I wrote nearly seven years ago, so I’m reprising it now. The comment basically drew a clear connection between establishing trust with a business colleague and building trust with a friend. It stuck a chord with me because I’ve come to believe that friendship skills play a critical role in business, and particularly in sales.

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Reprise: How to be more charismatic/compelling/interesting/fascinating

This post is part of our Weekly-ish Tips series.

I assigned the listening chapter from The Trusted Advisor Fieldbook to a group I’m working with the other day (Chapter 6), and a participant took note of one of my favorite stories in it. Which reminded me of a tip I wrote 2+ years ago on an unexpected way to be found at least a little more charismatic/ compelling/interesting/fascinating. I’m dusting it off today because introverts and extroverts alike can benefit from creating an immediate and meaningful connection in a way that’s authentic, palatable and easy.

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Reprise: When NOT to speak up/tell the truth

This post is part of our Weekly-ish Tips series.

Most of us probably agree both in theory and in practice with the principle of transparency—being honest, open, candid. It is easy to assert that “Honesty is the best policy,” but dig a little deeper and it is not so clear. I last wrote a Weekly-ish Tip about how to discern whether to raise a touchy topic a little over five years ago. A recent conversation with a workshop group has me thinking it’s time to reprise it.

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When NOT to ask a question

This post is part of our Weekly-ish Tips series.

Many of you know my Mom passed away a couple of months ago (I wrote about three trust lessons as a tribute), and some of you know she was actively dying over a two-week period. I learned an important lesson about asking questions during those two weeks. The lesson is applicable to a lot of different circumstances and relationships, including the comparatively more mundane everyday business interactions—particularly between consultant/advisor and client.

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A celebratory recap: seven “fan favorites”

This post is part of our Weekly-ish Tips series.

The celebration of last week’s 300th Weekly-ish Tip continues. Here’s a recap of seven “fan favorites” over the years, determined by number of views and shares and other social media stuff that I’m glad I have others to help me understand.

Scan through the list and see which one(s) might be especially helpful for you right now:

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A powerful combo to get unstuck: slack + support

This post is part of our Weekly-ish Tips series.

This is my second tip in as many weeks, following a choppy cadence for a year, and I am 10 times more confident than I have been in months that a more consistent future lies ahead. Reflecting on what’s different, I’ve uncovered a combination of enablers that are worth sharing for anyone aiming to create any kind of personal change—including the kind of change required to walk the talk of trusted advisorship.

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Please think twice before you ask this question

This post is part of our Weekly-ish Tips series.

There’s a particular question that I have come to hate being asked, starting in about March of 2020. I resist it slightly less now, but only slightly. I’m sharing my further reflections on the matter, not because I like to divulge my idiosyncrasies on these pages (though there is that), or because these Weekly Tips are sometimes my public therapy journal (that, too), but because I think it really matters in terms of how we’re connecting with each other these days—or not.

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The (new) 80/20 rule for virtual relationships

This post is part of our Weekly-ish Tips series.

I’m just back from several weeks of staycation. I am refreshed. It’s a new year. Some things have changed. And yet lo and behold: our virtual working reality persists! Colleague Noelle Mykolenko and I did some thinking in late 2020 about how best to build trust under our collective circumstances. I’m thinking a recap that includes all the best practices we came up with would be helpful as everyone’s new normal continues.

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Real people, real trust: an entrepreneur wins with partnership

John Dunn has worn many hats in his 25 years as a professional including consultant, change management expert, bed and breakfast owner, and most recently, screenwriter. Find out how John used the principles of trust-building to create a wildly successful business venture—strategies anyone can use to win business while making a difference for a community.

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Story time: leading with trust in the C-Suite

When it comes to trust-building, stories are a powerful tool for both learning and change. Our new Story Time series brings you real, personal examples from business life that shed light on specific ways to lead with trust. Today’s anecdote zeroes in on being trustworthy in the C-suite.

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