This post is part of our Weekly-ish Tips series.
In my last tip about influencing a skeptical audience I promised more on that topic. Life events intervened in the meantime, so this week’s tip is dedicated to my dear mom who passed away on June 18 at the extraordinary age of 94. Here’s a recap of three prior tips that feature the things I’ve learned either from her, or through her, about relationship building.
Find out more about how to make the most of this practice in your business life.
You might also be interested in a related post citing a study in the journal Psychological Science that suggests we can all benefit from a variation of what Mom taught me: a simple email of gratitude that takes on average five minutes or less to write. If only we would get past our misguided assumptions and our egocentric bias.
Find out more about a simple technique I reprised that day which can help you find perspective any time, and in mere moments.
Mom never liked to be rushed or pressured, and she liked it even less as it took her longer and longer to get moving. More than once, when Mom felt compelled to do something in the afternoon or evening—like gather with family for our big Christmas Eve celebration—she’d call in the morning to cancel. When I was able to back off and give her time and space to decline (far easier written than done), inevitably she’d later revisit her choice.
Read more about how this is just as true for buyers and clients as it is for mothers.
Make It Real
This week, send three hand-written notes of thanks or appreciation.
Tips: I like to have a stack of assorted stationary on hand in my office. I also tuck a few blank note cards into my laptop bag. They’re a great way to fill time when you’re waiting—for a person, a meal, or an airplane.
Learn more about the difference gratitude makes from our friends at Trusted Advisor Associates, or read a story of how a hand-written note sealed a deal in Chapter 11 of The Trusted Advisor Fieldbook.
You made a difference for so many, sweet mama (known by others as Nicole Wolf). May you rest in peace.