This post is part of our Weekly Tips series.
I led a workshop just last week for a group of super smart people in a super high-tech industry. We talked right away about how trust is personal, as usual. And right away, the question arose, “But when do you know if you’re being too personal? How do you know where to draw the line?”
This post is part of our Weekly Tips series.
A client of mine who’s based in India once told a story that perfectly illustrates the value of candor as a quick credibility-builder (say that 10 times fast). Sriram works for a global consulting firm. Charlie and I included his story in The Trusted Advisor Fieldbook. I’ll let Sriram tell it to you himself:
This post is part of our Weekly Tips series.
Cautionary tales seem to be a theme right now. In last week’s tip, I shared one about how we respond when we feel threatened—as in, when we might lose business. This week, it’s about using the bcc (blind copy) option in email.
This post is part of our Weekly Tips series.
I had an experience with a bank recently that provides a cautionary tale that far too many in professional services need to hear and learn from. It has to do with how we respond when we feel threatened, and the short- and long-term risks of what might seem like a heroic move.
This post is part of our Weekly Tips series.
A couple of tips ago, we were talking about the three most common pitfalls when a group of people is newly forming to get stuff done, and I promised to continue with specific ways to kick off a project or task on the right foot. The unbearably long wait has finally ended.
This post is part of our Weekly Tips series.
There’s no tip this week. It’s Wednesday a.m. right now (tips go out on Tuesday). I just had an honest conversation with myself about the reality of getting a tip out and, well, you see the outcome. Before I sign off, though, I’m going to take a moment to reflect on what happens when you fail to deliver on promises, and how to salvage trust in the process. (So I guess that makes this a partial tip.)