Why I got rid of my office daddy

It was a little over 15 years ago when I landed my first big meeting with a very big prospect. I cold-called him via FAX (hey, it was the early 90s). He was a government executive whose name appeared on book covers and in lights at conferences. I was 26 years old, working for an IT consulting firm with a substantial government practice. I wasn’t a business developer; I was just an eager consultant—a newbie—with an idea.

Improv Tip of the Month: Listening!

This month’s improv tip is from Barry Edwards, Improv Contributor and Consultant:

One of the main tenants of performing improv comedy is listening. What? LISTENING! If you’re not listening to your improv partner, the scene will most likely go downhill and the audience will know. The same thing happens at work. If you’re not listening to your manager or client, the conversation will most likely go downhill and they will know.

Hot off the presses: The Trusted Advisor Fieldbook

We are very happy to officially announce the publication of The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust. Published by Wiley Books, it is now being sold at fine bookstores worldwide and online at major booksellers.

Whose shoulders does it stand on? The book’s pedigree begins with the classic The Trusted Advisor, by Charlie with esteemed co-authors David Maister and Rob Galford in 2000. In 2005, Charlie wrote Trust-based Selling, which squared the circle of trust and sales.