When I wrote last week’s tip I re-read David Maister’s article, “Young Professionals: Cultivate the Habits of Friendship.” Anything but a missive for junior folk, it’s chock full of wisdom for professionals of any age and experience level.

Last week’s tip about the friendly computer-generated message got me thinking more about the role that friendship skills play in business, and particularly in sales.

If you’re anything like me, you’re guilty of taking business—and life—a little too seriously every once-in-a-while. (Actually, if you’re like me, you take things too seriously a lot.)

I’ve been meaning to write about a trust lesson I learned recently on an Amtrak trip. Last week’s tragic accident on the Northeast corridor compels me to write it sooner rather than later. Life is short, and it’s important to acknowledge people who make a difference in your life.

Last week’s tip about the power of a hand-written note reminded me of another great example of just how easy business development can be.