The recent onslaught of holiday messaging (emails, cards, etc.) has brought some important lessons to my attention—specifically, do’s and don’ts for your next client reach-outs.

Last week’s tip about my bruised ego got me thinking about a conversation that’s been coming up a lot in our workshops lately: the actions you choose to take (or not) in the days, weeks, and months following a lost proposal or lost project. Unfortunately, what’s all-too typical isn’t all-too trustworthy.

I got a pretty big hit to my ego the other day, and I’d rather not tell anyone about it, only I’m doing it anyway. In some ways this missive is all about me, though in other ways it’s really about all of us, and the ways we deal with professional disappointment. This topic matters because I don’t believe we ever achieve our full potential for success until we learn to fail well, and disappointment is failure’s close cousin. I’ve always admired others who speak about their less stellar moments with candor, clarity, and humor.

I’m taking the week off to enjoy a little year-end down time. I hope you are too.

I’ll be back on January 2nd, refreshed and ready to launch the fifth (!) full year of weekly tips.

In the meantime, you might find inspiration for your 2019 intentions in the Get Real manifesto poster and accompanying eBook. The manifesto captures the unconventional wisdom that my 25+ years in the consulting industry (including 12 years in partnership with Trusted Advisor Associates) have taught me transform client relationships.

It’s one thing to conceptually grasp the different ways you can offer value to clients, including the ways that a trusted advisor truly stands apart. It’s another thing entirely to embody it such that your in-the-moment reactions are consistent with your intentions. Take this little test to find out how well you generally do.