This post is part of our Monthly-ish Tips series.
I’ve been thinking (and writing) a lot about trust and communications lately—related to dialogue as well as broadcasts like presentations and group-wide communications. Here’s my template for how you can rebuild trust you’ve lost when you’re talking to someone. (I’ll take a stab at how it might go for a written communication next week.)
This post is part of our Monthly-ish Tips series.
Full disclosure, I’m working on a proposal for a new book. I’ve been working on said proposal for a long time. Because I need to get serious about finishing it, I need to borrow some scheduled Weekly Tip writing time to get ‘er done.
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Charles H. Green, CEO of Trusted Advisor Associates and Co-Author of The Trusted Advisor, walks us through three proven models to deepen trust in professional relationships:
1. The Trust Equation – our foundational model for Trustworthiness that encompasses Reliability, Credibility, Intimacy and Self-Orientation;
2. The Trust Creation Process – five steps to build trust in conversations: Engage, Listen, Frame, Envision, Commit;
3. The Trust Principles – Four elemental relationship values required for trust to flourish in a professional environment.
This post is part of our Monthly-ish Tips series.
This is the 269th tip I have written, and I realized the other day that there’s one critical construct I haven’t focused on since Tip #15—and even then, I didn’t cover it very thoroughly. It’s time to circle back.
The construct I’m referring to is a mnemonic device I created when Charlie and I were writing The Trusted Advisor Fieldbook. I call it the Three Ps. I’ve since come to see how important the Three Ps are because they shape our thinking about trust, and mindsets are everything when it comes to trust building.
This post is part of our Monthly-ish Tips series.
Last week, I shared five communication pitfalls that leaders are too often felled by during times of great change and uncertainty—specifically related to broadcasts (like presentations and staff-wide emails) as well as dialogue. I promised more trustworthy options this week, so here we are.