A client told me about a new management book the other day. The title got my attention (Radical Candor: Being a Kickass Boss Without Losing Your Humanity), though I’ll admit I was still poised to be unimpressed by yet another book on transparency/authenticity/yada yada yada.

Business leaders often want to motivate their staff with pep talks on innovation, creativity, and change. Thought leader Brené Brown upends that approach by making a case for focusing on—wait for it—vulnerability.

I’m a big fan of stories as vivid illustrations of things that matter and make a difference when it comes to trust-building. This week’s tip is based on a short and compelling one from The Trusted Advisor Fieldbook.

I don’t pretend to know everything it takes to be a great leader. I do know that I have tremendous respect for business people who are calm, decisive, energized, and really present. I also know that I’m at my professional worst when I’m frenzied, unfocused, tired, distracted. And I’ve noticed that I often get bogged down by a most curious phenomenon: clutter.

This week’s tip is brought to you thanks to my extraordinary partnership with co-author, Charlie Green. It answers this question: What do you do when your client is a jerk?