Start your next client interaction this way

by | Nov 15, 2023 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.

I had a really great experience with a customer support person not too long ago, via chat no less. It wasn’t because they were uber-friendly (which oddly tends to annoy me); it was because they did something really simple and distinctive early on that relates to the more rational side of trust-building (which is where most are more comfortable anyway). And few of us do this enough—or consistently enough—with our own clients, whatever the communication medium.

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The case for calling a possible client you’ve never met on a Sunday

by | Jan 23, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.

I did something unconventional a couple of weeks ago: I called Dave, who I’ll characterize as “possible client” for simplicity, in the middle of the day on a Sunday. We’ve never met and haven’t exchanged more than a couple of emails in the last couple of years. Dave was so struck by my reach-out that he dared me to write about it*. So here I am.

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Reprise: How to be more charismatic/compelling/interesting/fascinating

by | Oct 3, 2021 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.

I assigned the listening chapter from The Trusted Advisor Fieldbook to a group I’m working with the other day (Chapter 6), and a participant took note of one of my favorite stories in it. Which reminded me of a tip I wrote 2+ years ago on an unexpected way to be found at least a little more charismatic/ compelling/interesting/fascinating. I’m dusting it off today because introverts and extroverts alike can benefit from creating an immediate and meaningful connection in a way that’s authentic, palatable and easy.

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