I have certain routines and rituals I like to use in the classroom (I have them for business development, too, though that’s another post). If you’ve been to one of my workshops, you’re familiar with ending the experience with #10.

Writing about the power of reciprocity last week got me thinking about a list I created several years ago.

Every once-in-a-while I read my own book.

By that I mean I pause to review material from The Trusted Advisor Fieldbook that’s not on my default list of “go to” pages.

I was leading a workshop last week and we got to talking about how to deliver rejection messages: you weren’t chosen, your recommendation wasn’t accepted, you aren’t getting the special dispensation you asked for. These are difficult messages to both send and receive. How you approach them speaks volumes about you.

Writing about why I hate confessing and do it anyway last week has got me thinking about another kind of confession that builds trust.