Last week’s tip about untrustworthy sales language got me thinking about another problem with conventional sales/influence training: a plethora of bad advice about how to “overcome objections.”

I’ve borrowed the headline for this week’s tip (“How (NOT) to turn ‘suspects’ into ‘prospects’”) from the title of a recent article shared by a well-respected sales training organization. I added the “NOT” and some choicely-placed quotation marks as an act of rebellion against the words they chose. Why the fervor?

Astronaut Chris Hadfield opens his TED Talk with this question: “What’s the scariest thing you’ve ever done?” He then recounts being outside on his first spacewalk—i.e. floating around in the vacuum of space—when his left eye went blind, immediately followed by his right eye.

When it comes to personal risk-taking, most professionals operate in the mode of “less is more”—consciously or otherwise. That’s too bad, because there is no trust without personal risk.

Last week, I shared a two-question test to help you discern when it’s effective to shift gears from listening to advising/problem-solving (“Am I confident I really understand the real issue?” and “Am I confident they’re really able to hear me?”). This week, I’ve got specific tips to help you accurately and confidently answer the second question. You might be surprised at how often you miss some or all of these cues.