by Andrea Howe | Dec 10, 2008 | Client relationships
Next week we’ll be unveiling our new white paper called Learning that STICks – a practical guide to avoiding disappointing returns on soft skills training.
Learning that STICks is learning that is Sustainable, Transformational, Intelligent and Collaborative. STICky learning is flexible; it can expand or contract to fit time, budget, and resource constraints. But in every case, being STICky pays off.
To give you a taste of what Learning that STICks is all about, here are some examples of quick ways to implement STICky learning:
by Andrea Howe | Nov 18, 2008 | Client relationships, Featured blogs, Trusted advisorship
In our Trusted Advisor workshops and coaching engagements, we spend a lot of time on listening. Why? Because not listening is one of the top two causes of trust breakdown. (The other — accelerating too quickly to a solution – is another form of not listening.)
Listening is critical to advice-giving because it’s through listening that we earn the right to offer advice.
by Andrea Howe | Oct 2, 2008 | Trusted advisorship
Charlie Green, co-author of The Trusted Advisor, has just released a compilation of his best blog posts in a great little e-book called The Trust Matters Primer: The best of the Trusted Advisor Blog.
by Andrea Howe | Sep 17, 2008 | Consulting
We just completed our second delivery of BossaNova’s Advanced Facilitation Skills for Consultants program. We saw once again that a consultant’s biggest fear when it comes to facilitating client events is, hands-down, dealing with difficult group dynamics – you know, managing the client who’s overly talkative, highly argumentative, prone to ramble, stubbornly skeptical, and the like.
by Andrea Howe | Aug 5, 2008 | Client relationships, Trusted advisorship
Charlie Green and I just led a two-day program that we call Trusted Advisor: Walking the Talk. I was struck by the list of “one big ahas” that participants created at the end of the program. The beauty lies in the simplicity of each item on the list; the mastery lies in their application. Here’s a Top 10 list, in no particular order, with a little bit of voice-over added:
