Reprise: What to do when your clients or colleagues are untrustworthy

by | Sep 18, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


We spend an outsized amount of time in our programs focusing on how to increase your own trustworthiness proactively and specifically, since it’s the only thing you can actually control. A recent situation reminded me of content that my co-author Charlie Green and I recorded some years ago for our video learning library that answers the question, “What do you do when others show up in untrustworthy ways?”

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Reprise: A different way to think about your “competitors”

by | Sep 5, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


I originally shared this Weekly Tip three years ago, and at the time I didn’t know the identity of the person who offered the unconventional offer it describes. I had forgotten about the post until just the other day when I had a chance to meet this awesome person, in person. I’m reprising it because it’s such a great lesson in a much more trustworthy way to think about “competition” that’s worthy of emulation.

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The rub of reliability (and why I’ll bet good money you’re not as reliable as you think)

by | Aug 21, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


Of the 200,000+ people who have taken Trusted Advisor Associates’ online Trust Quotient™ self-assessment (TQ for short) they rate their own reliability higher than any of the other three variables of the trust equation (and nearly 21% higher than intimacy). Unfortunately, few of us are as good as we think for reasons I will reveal in short order.

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Reprise: Work got you worn out? Try this Jedi mind trick.

by | Jul 25, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


I wrote the first version of this Tip back in 2018. So much has changed. And yet some things haven’t. I was tired back then and shared a way I had found to re-energize myself at work that I thought would be helpful. Fast forward a few years, through (and still in) a pandemic along with many other challenging things in the world. I bet I’m not the only one who’s feeling at least a little worn at the edges. Hence the reprise.

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Reprise: Why it matters what you do when you stumble over someone’s name (in the small scheme and the grand scheme)

by | Jun 20, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


I’ve said for years that referring to someone by name is a quick and simple trust-builder. That’s because being intentional about acknowledging others in this very personal way accelerates intimacy. It would stand to reason then that forgetting their name, or fumbling around about how to pronounce it, would sound the death knell for trust, no? Actually, no. The implications are significant, but only in terms of how you choose to handle it.

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