by Andrea Howe | Nov 15, 2023 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
I had a really great experience with a customer support person not too long ago, via chat no less. It wasn’t because they were uber-friendly (which oddly tends to annoy me); it was because they did something really simple and distinctive early on that relates to the more rational side of trust-building (which is where most are more comfortable anyway). And few of us do this enough—or consistently enough—with our own clients, whatever the communication medium.
by Andrea Howe | Oct 16, 2023 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
I was recently interviewed for a podcast and asked at the end, “What advice would you give your 20-year-old self?” My answer reminded me of a cautionary tale from the early days of my consulting career. I think there’s a good bit of generalized wisdom in my story about everyone’s relationship to authority, and how that can cost us in terms of trust and relationship-building.
by Andrea Howe | Sep 25, 2023 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
Today’s tip is my first “post reboot” tip. While deciding what to write about it occurred to me that there’s value for us all to consider how a good reboot is especially beneficial to anyone doing the rewarding—and sometimes tiring—work of a service-oriented role. (Consultants and more, you know who you are.)
by Andrea Howe | Jan 3, 2023 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
It’s the first week back at work for many of us in the new year, which means that any resolutions resolutely declared are within about 10 days of faltering—at least according to psychologists who say we typically do well for the first couple of weeks and then backslide. So I’m reprising my plea that we all try something a little different this year. Brace yourself because it may sound more than a little woo-woo.
Ready?
by Andrea Howe | Nov 13, 2022 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
My spouse and I were recently on the hunt for a favorite electrician for house stuff—one that would finally be our “go to” to call on, after having tried several. This one came so close. And then they made a trust-related mistake that had nothing to do with the quality of their work. I recognize the mistake as one that a lot of sellers make, especially in professional services. Do you?
