Search Results for : how you see your value

How clients see your value starts with how *you* see your value

This post is part of our Weekly Tips series.

If we had a do-over for The Trusted Advisor Fieldbook, there’d be a whole chapter on how you see your value, and how your own mentality is a key driver of your clients’ proclivity to see you more consistently as a trusted advisor. For now, a weekly tip will have to suffice.

Most services professionals tie their value to their expertise. That makes sense, since most clients pay money for the expertise they need to advance a business issue.

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Why you should be like LeBron James and tell people, “Kiss my a**”

This post is part of our Weekly Tips series.

120712-F-AQ406-077Those who know me know I readily admit to being grossly (and unapologetically) ignorant when it comes to just about anything sports related. Only every once-in-a-while a news story will catch my eye, as was the case the other day with American basketball superstar LeBron James. LeBron had an important message for his critics, and it’s one we can all learn from.

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By special request: How your most difficult relative can help you hone a difficult business skill

This post is part of our Weekly Tips series.

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It’s that time of year again. The holidays are in full swing and year-end celebrations are approaching at lightning speed, which means a high probability you’re dreading being with a certain family member. Or two. This week’s tip is being reprised by special request, and with some new resources.

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Are you talking yourself out of the conversation you need to have?

This post is part of our Weekly Tips series.

Are you talking yourself out of the conversation you need to have

We all know it’s important to be willing to tell clients what they need to hear, even when that may not be what they want to hear. I’ve written before about how to deliver difficult messages so that the communication is positive, productive, and trust-building. Today I want to talk about the ways we humans cleverly talk ourselves out of having these tough conversations in the first place.

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Client feedback: The kinds of questions you should be asking (and probably aren’t)

This post is part of our Weekly Tips series.

As a trusted advisor, you give your clients real feedback

A few months ago, I wrote about how to ask for client feedback if you want real feedback, not polite feedback. (CliffsNotes version: you have to create a strong pull for critique.) I also griped about feedback requests being too focused on task rather than relationship, deferring that to another post. This is said post.

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Calling all shared services professionals: Are you minding your mindset?

This post is part of our Weekly Tips series.

A few tips ago I wrote about why it’s critical, as a services professional, to see your own value as more than just a trusted problem-solver. I shared the four levels of relationship as a framework to help. Recently, I’ve been revisiting a variation of that model that a colleague and I created specifically for anyone in a shared services (or internal consulting) role. It provides a way to re-think your value, and find proactive ways to consistently be seen as more than just an order taker.

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Can someone who lies be trusted? The answer might surprise you.

This post is part of our Weekly Tips series.

Last week’s tip about the value of candor when you’ve screwed up triggered another walk down memory lane, to a time shortly before Charlie Green and I joined forces, when a colleague’s courageous admission taught me an unexpected lesson about trust-building.

Join me as we roll the clocks back.

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Your trust scorecard: Are you using smart metrics or wise metrics?

This post is part of our Weekly Tips series.

I’m on a culture kick the last few weeks, as it’s been a hot topic of conversation with clients lately. This week’s tip focuses on the problem with using conventional measures to figure out whether organization-wide trust initiatives are working, and what to do about it.

In short, there’s a difference between smart metrics, and wise metrics.

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Can you find the problem with this “customer-centric” marketing strategy?

This post is part of our Weekly Tips series.

I got a flyer in my mailbox the other day that first I loved, and then I hated. Emotional roller coaster aside, I recognized a critical trust lesson for us all that has to do with true customer focus. It’s more evasive than we realize.

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Hugging your client: yay or nay?

This post is part of our Weekly Tips series.

Have you ever had an awkward moment greeting a client, where the unspoken question for both of you was, “Should we hug?” While this question might seem silly (or even unprofessional) on the surface, don’t bail on me just yet. I think it actually gets to the heart of some important trust-related issues. Over the years I’ve discovered four simple guidelines that help me sort out the right answer.

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