by Andrea Howe | Apr 3, 2020 | Webinar
Tuesday, April 21st, 2020
@11:00 AM to 11:45 AM EST
The biggest de-railer of client relationships, in the worst of times as well as the best of times, is fear—fear of not doing the right thing, fear of losing, fear of rejection, fear of uncertainty, and more. Our own fear is like “trust repellant” because it causes us to react from our baser instincts rather than respond from our higher selves. That’s the bad news. The good news is that it can be managed with exceptional results, even—in fact, especially—during a pandemic.
Andrea P. Howe, co-author of The Trusted Advisor Fieldbook and Founder of The Get Real Project, will lead an interactive, “deep dive” discussion on how to recognize fear and what do about it. Specifically, you will learn:
- How to know when your own fear is running the show (it’s sometimes obvious and oftentimes covert);
- Why fear directly impacts your ability to lead with all the variables of the trust equation;
- How to recognize the four “sharks” of fear that most commonly arise for people in client-facing roles (and sometimes all in the same conversation);
- Five time-tested strategies for managing your fear;
- A simple skill to help others manage their fear.
by Andrea Howe | Mar 30, 2020 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
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General note to our Weekly Tips readers: Due to the current state of the world, I’ll be tailoring the Weekly Tips series in a variety of ways. Many tips will focus on specific suggestions given our current context. Some may offer more intentional “business as usual” tips as a way bring momentary relief via a small dose of normalcy. Occasionally a tip may be pre-loaded that suddenly seems irrelevant or inappropriate given breaking news and we won’t catch it in time, in which case I thank you in advance for your grace.
Above all else please take extremely good care of yourselves and others right now.
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Survey question: What’s the biggest trust de-railer we all face right now?
Jot down your answer or make a quick mental note if you’re not able to write something down at this moment.
by Andrea Howe | Mar 23, 2020 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
~~~~~~~~~~~~~~
General note to our Weekly Tips readers: Due to the current state of the world, I’ll be tailoring the Weekly Tips series in a variety of ways. Many tips will focus on specific suggestions given our current context. Some may offer more intentional “business as usual” tips as a way bring momentary relief via a small dose of normalcy. Occasionally a tip may be pre-loaded that suddenly seems irrelevant or inappropriate given breaking news and we won’t catch it in time, in which case I thank you in advance for your grace.
Above all else please take extremely good care of yourselves and others right now.
~~~~~~~~~~~~~~
With the massive influx of webinars and articles on “the top seven ways to work better as a virtual team,” I’m opting to go granular this week by sharing a simple trust-building meeting practice that works with groups as small as two and as big as forty—whether you’re virtual or in-person or some combo.
by Andrea Howe | Mar 16, 2020 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
Some of you know I recently led my first women-only workshop on trust-based business development. This has me reflecting on a lot of things, including a cautionary tale from the early days of my consulting career. This Weekly Tip might in fact speak more to women than men, though I have a hunch there’s a good bit of generalized wisdom in it about everyone’s relationship to authority, and how that can cost us in terms of trust and relationship-building.
by Andrea Howe | Mar 9, 2020 | Monthly-ish tips
This post is part of our Monthly-ish Tips series.
Those who know me know I readily admit to being grossly (and unapologetically) ignorant when it comes to just about anything sports related. Only every once-in-a-while a news story will catch my eye, as was the case the other day with American basketball superstar LeBron James. LeBron had an important message for his critics, and it’s one we can all learn from.
