This post is part of our Weekly Tips series.
Something recently made me think about a check I bounced about a gazillion years ago. (Some of you might actually remember the days of writing checks.) Reflecting on the situation and how I handled it then, I see two important trust-building lessons worth featuring today.
The background: It was a long time ago; I don’t think I was 20 yet. It was a check I had written to my therapist. (Yes, I started researching relationships at a young age.) As soon as I realized what had happened/was about to happen, I called the office manager to own up to it. I confessed that I had simply screwed up in terms of managing my balance.
What strikes me now about the situation is how she reacted to me:
My motives: I wish I could tell you that I called so promptly, and spoke so candidly, because I was wise beyond my years in the ways of trust. Truth be told, I was just as caught up in the very human shame and discomfort of it. It simply seemed far less embarrassing to go on the offense and initiate a conversation about it.
The lessons: Now that I know more about trust-building, I can see important lessons in this little parable for anyone endeavoring to build better relationships, starting with an imperative to steer away from two tendencies:
Trust-building requires risk-taking, and sometimes that includes the risk of calling yourself out on stuff. No matter your bank account balance.
This week, take stock of recent times that you’ve hesitated to call attention to your own goofs or liabilities. Imagine a do-over: what would it look or sound like?
Read about five common ways we lie to clients (the first article Charlie Green and I ever co-authored), or brush up on how caveats can help you say the tough stuff in Chapter 9 of The Trusted Advisor Fieldbook.