This post is part of our Monthly-ish Tips series.
The last monthly-ish tip focused on what to do in the face of others’ silence. This time I invite us all to reflect on situations where we choose silence, especially in the face of potentially awkward situations, and the way that draws down on our trustworthiness.
This post is part of our Monthly-ish Tips series.
Sometimes you take a communication risk with clients and get rewarded with unexplained silence. For example, you might call for no other reason than to say hello, leave a message when they don’t answer, and then never hear back. So, what if anything should you do about that? In 2018 I wrote about an unconventional way to break the silence, then not long ago I was on the receiving end of a very similar strategy … and hated it. This post is dedicated to what I learned from this experience.
This post is part of our Monthly-ish Tips series.
And … we’re back. It’s “new year, new you” time for us all, which means that any resolutions resolutely declared are within days of faltering, according to psychologists who say we all typically backslide after the first couple of weeks. Relationship-oriented resolutions are no exception. So, I’m once again reprising my plea that we all try something a little different this year.
This post is part of our Monthly-ish Tips series.
The winter holiday season has descended here in the U.S. and beyond, which has many of the introverts among us (me included) uttering groans of dread as we face a dramatic uptick in social obligations. It occurred to me it might be useful to share a few tips for introverts and extroverts alike to help us all manage our circumstances for the best possible trust-building outcomes.
This post is part of our Monthly-ish Tips series.
I had a really great experience with a customer support person not too long ago, via chat no less. It wasn’t because they were uber-friendly (which oddly tends to annoy me); it was because they did something really simple and distinctive early on that relates to the more rational side of trust-building (which is where most are more comfortable anyway). And few of us do this enough—or consistently enough—with our own clients, whatever the communication medium.
This post is part of our Monthly-ish Tips series.
I was recently interviewed for a podcast and asked at the end, “What advice would you give your 20-year-old self?” My answer reminded me of a cautionary tale from the early days of my consulting career. I think there’s a good bit of generalized wisdom in my story about everyone’s relationship to authority, and how that can cost us in terms of trust and relationship-building.