by Andrea Howe | Jan 8, 2008 | Client relationships, Trusted advisorship
Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the third in a four-pack that focuses on how to build trust with your clients when you morph from Consultant to Facilitator. (Click here to read the first article in the series, Building Group Trust: The Credible Facilitator and click here to read the second article in the series, Building Group Trust: The Reliable Facilitator). We’ll use the components of the Trust Equation as our framework.
by Andrea Howe | Dec 21, 2007 | Client relationships, Trusted advisorship
Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the second in a four-pack series that focuses on how to build trust with your clients when you morph from Consultant to Facilitator (click here to read the first article in the series, Building Group Trust: The Credible Facilitator). We’re using the components of the Trust Equation as our framework.
by Andrea Howe | Dec 19, 2007 | Client relationships, Trusted advisorship
Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the first in a four-pack that focuses on how to build trust with your clients when you morph from Consultant to Facilitator.
We’ll use the components of the Trust Equation as our framework.
by Andrea Howe | Nov 29, 2007 | Consulting
Today’s blog brings humor to your desktop (or PDA), along with some perspective on what consultants can learn from comedians.
According to Wikipedia.com, comedians use self-deprecating humor “to avoid seeming arrogant or pompous and to help the audience identify with them.” Sounds like a good strategy for anyone looking to build trust and rapport with another human being. Sounds like an especially good strategy for anyone in the consulting profession. Ask any client who has worked with consultants over the years – they’ll have at least a few horror stories to tell about the Big Important Expert they hired. That creates messes we are all left to clean up.
by Andrea Howe | Nov 20, 2007 | Client relationships, Trusted advisorship
This is our last post (for now) on the subject of lying in professional services (click here to read our first blog posting on the topic). Today’s blog offers a socially acceptable way to put hard truths on the table. It’s called “Name It and Claim It” and it starts with a caveat and ends with telling it like it is.
Caveats are forewarnings that compensate for what we are about to say. An example might be, “I wish I had better news …” Acknowledging the sometimes harsh truths that follow, we rob them of their power.
