To tell or not to tell: the Three-Question Transparency Test

We’ve all had those moments when we realized we knew something that someone else didn’t know and it was awkward. Think of the last time you were at lunch and you noticed your tablemate’s big, toothy grin adorned by a piece of big, leafy spinach—yep, that’s the kind of awkward we’re talking about. Even though most of us probably ascribe to a principle of Transparency—being honest, open, candid except when illegal or injurious to others—we’ve all made the choice at some point to say nothing.

The question is: did we do the right thing?

Use the Three Question Transparency Test to find out.

Accelerating trust: woo woo before you do do (Part I)

When I lead our Being a Trusted Advisor and Trust-Based Selling programs, I ask participants early on what’s the “one big thing” they want to get out of their participation. Invariably, at least a quarter of people in the room will say something along the lines of “tools for accelerating trust-building.” And those who don’t say it usually vigorously nod their heads in agreement.

Leaping from the Live to the Virtual Classroom: Facilitation Tips that Engage and Energize Virtual Audiences

This post was written by Susan Silver Levy, Executive Consultant.

It’s now 30 minutes into your web-based seminar. . . Do you know where your participants are?I suspect some are checking email, others are finishing important client work, and yet others are surfing social networks.

Online participants can be notorious multi-taskers. However, good virtual facilitators can create a learning atmosphere—one so engaging—that participants will forget about Outlook, client memos, and LinkedIn.