by Andrea Howe | Feb 21, 2012 | Client relationships
I messed up a few weeks ago. I sent a not-so-nice email to a colleague I’ll call Randy. I did it after I got a fervent complaint from a new client about him. Randy was negotiating something on my behalf and, from the client’s perspective, took a firm stand in a way that did not go over well. The client said the one thing that escalates my blood pressure in a matter of seconds: “Randy could stand to learn a lesson or two from you about doing business in a trustworthy way.” For me, this cued the entrance of the high horse and I immediately climbed aboard.
by Andrea Howe | Jan 24, 2012 | Trusted advisorship
I give presentations for a living. I teach people how to build trust with others, to make lasting connections, to sell business, to create professional intimacy. My job requires me to interact with strangers a lot. And to be effective I have to model all the interpersonal skills I espouse, all the time. So you’ll appreciate the irony when I say I really hate meeting new people.
by Andrea Howe | Dec 21, 2011 | Improvisation
Everyone wants a standing ovation. Try this with your team–it’s a great way to (re)define who you are as we move into the new year.
by Andrea Howe | Dec 5, 2011 | Client relationships, Trusted advisorship
Charlie Green and I were recently interviewed by Matt Homann of LexThink and
the [non]billable hour blog on the subject of trust and the legal profession. Among other things, Matt wanted to know how lawyers can deal with difficult clients (is firing inevitable) and how to embrace non-traditional pricing models.
by Andrea Howe | Dec 2, 2011 | Real people
John Dunn has worn many hats in his 25 years as a professional including consultant, change management expert, bed and breakfast owner, and most recently, screenwriter. Find out how John used the principles of trust-building to create a wildly successful business venture—strategies anyone can use to win business while making a difference for a community.
