This post is part of our Monthly-ish Tips series.
I’ve been reminded about the power and importance of small gestures—not just grand ones—in the face of big challenges. This extends to trust-building. There are small acts of inclusivity and kindness that we can make a part of our everyday—things like being sure to call people by their name as they wish to be called.
This post is part of our Monthly-ish Tips series.
At the top of a Mastery workshop a couple of years ago, it became clear that I needed to drop my training curriculum and help the group of leaders manage some unexpected you-know-what that had hit the fan in their organization since the last time we convened. They were understandably dealing with their own reactions while also sorting out how best to show up as trustworthy leaders to their teams and their clients. We paused to make a starter list of how to build and keep trust in tough times. The original tip featured an amended version of that list, including some additions that struck me after we adjourned. I’m reprising the list now because, well, there seems to be a lot of sh** hitting a lot of fans at the moment.