My co-author Charlie Green and I are knee-deep in the selection process. We’re hiring a production company to help us add to our suite of offerings. Wow, has it been interesting to be on the other side of the fence—the ones being sold to, instead of the ones doing the selling.

I’m once again beating the “trust is personal” drum.

You’ve heard the expression, “It’s not personal; it’s business” (popularized by one of The Godfather movies). I don’t buy that.

The CEO of a company I work with recently did something unexpected when he stopped by the class I was leading on Being a Trusted Advisor.

Last week’s tip focused on practicing improvisation as a true test of your ability to walk the talk of a trusted advisor.

You’d probably agree with me that great client relationships require planning, preparation, and deliberate effort. And I bet you’d also agree that great relationships are determined by how we handle the stuff we can’t anticipate.