This post was written by Shawn Westfall, Improv Guru.
This post was written by Susan Silver Levy, Executive Consultant.
Online participants can be notorious multi-taskers. However, good virtual facilitators can create a learning atmosphere—one so engaging—that participants will forget about Outlook, client memos, and LinkedIn.
Anyone who’s been in professional services for more than a week has probably encountered a tricky client situation or two. Some examples:
This month’s improv tip is from Cary Paul, Chief Improv Officer
“Think improv comedy is just for laughs? Think again. It’s fertile training ground for dealing with the unexpected – you know, like in a sales conversation, when a client asks a zinger that you never saw coming. I discovered the magic of improv comedy a few years ago when I decided it was time to learn how to get past the “frozen-ness” I felt when something like that happened to me.