Earning your team a standing ovation
The last two blogs have hailed the unique benefits of improv comedy skills as an essential part of anyone’s work toolkit. Highlights include:
The last two blogs have hailed the unique benefits of improv comedy skills as an essential part of anyone’s work toolkit. Highlights include:
When I lead our Being a Trusted Advisor and Trust-Based Selling programs, I ask participants early on what’s the “one big thing” they want to get out of their participation. Invariably, at least a quarter of people in the room will say something along the lines of “tools for accelerating trust-building.” And those who don’t say it usually vigorously nod their heads in agreement.
This post was written by Susan Silver Levy, Executive Consultant.
Online participants can be notorious multi-taskers. However, good virtual facilitators can create a learning atmosphere—one so engaging—that participants will forget about Outlook, client memos, and LinkedIn.
This makes sense, given the emphasis that most business people naturally place on increasing trustworthiness by demonstrating credentials, experience, and know-how.
Anyone who’s been in professional services for more than a week has probably encountered a tricky client situation or two. Some examples:
Life seems to happen to me in twos. A few weeks ago I blogged about A Cautionary Tale for Marketers based on two stories—a “don’t do this” story and a “do do this” story. Today’s blog is two-fer of a slightly different type: two stories, both illustrating what a difference a small kindness can make.
I got one of those broadcast email solicitations from a very reputable organization that hosts executive roundtables. Brian (a stranger to me) wanted me to attend an informational meeting. To his credit, he “had me at hello” with the very first lines of his email, which were both personal and complimentary: “Andrea, let me first say I LOVE the name of your company and the genesis of it…the ‘new beat’ story. Outstanding!”