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I bet you’re guilty of this trust crime (and don’t realize it)

by Andrea Howe | Dec 8, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

Of the 63,000+ people who have completed Trusted Advisor Associates’ Trust Quotient™ survey (a self-assessment), Reliability comes out 21 percentage points higher than any of the other three elements of the Trust Equation. This isn’t really surprising, given that reliability is the easiest to grasp and execute. Reliability is logical, concrete, and action-oriented.

What a geyser can teach you about trust

by Andrea Howe | Dec 1, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

Have you ever been to Yellowstone National Park in the U.S.?

If you have, you might have encountered Old Faithful, a geyser that gets its name because it regularly shoots steam and water to great heights. In fact, with a margin of error of 10 minutes, Old Faithful will erupt either every 65 or every 91 minutes, depending on the length of the previous eruption. It’s been doing this since 1870.

Are you getting the time and attention you deserve?

by Andrea Howe | Nov 24, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

A few weeks ago, I wrote about one aspect of The Trust Creation Process. It’s a five-step model describing how trust gets created in conversations: Engage, Listen, Frame, Envision, Commit (“ELFEC” for short). The Trust Creation Process was first introduced by Charlie Green and his co-authors in The Trusted Advisor.

Real Moments: The Conference Call We All Have and Pretend We Don’t

by Andrea Howe | Nov 20, 2014 | Real Moments

It’s happened to us all:

We get talked over, distorted, or interrupted by someone’s barking dog
We multi-task like a champ
We forget to un-mute ourselves (or worse, forget to mute ourselves)
We discover a “lurker” late in the game
We pretend to lose a connection when we have something better to do.

That’s right: the conference call.

Are you courageous enough to think out loud?

by Andrea Howe | Nov 17, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

If you’ve been with us for a few weeks, you’ve probably noticed a theme: personal risk-taking. This week’s tip highlights a special kind of risk-taking.

Are you talking about the tough stuff?

by Andrea Howe | Nov 10, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

Imagine a long-term personal relationship, like a marriage, where difficult conversations are absent. It’s likely not a sustainable relationship. Concerns pile up over time, and if left unspoken, the relationship can’t benefit from the shared experience of intimacy that comes from working through them.

Financial Advisorship: The Key to Restoring Lost Client Confidence

by Andrea Howe | Nov 6, 2014 | Client relationships, Leading with trust, Trusted advisorship

While trust is important to every professional relationship, in the troubled world of financial advice it’s never mattered more. It really doesn’t matter how well a portfolio performs, if your client doubts your sincerity or questions your true intentions the relationship is doomed.

Is honesty always the best policy?

by Andrea Howe | Nov 3, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

Most of us probably agree in theory with the principle of transparency—being honest, open, and candid. It is easy to say, “Honesty is the best policy!” Dig a little deeper and it is not so clear.

Are you sure you’re addressing the real issue?

by Andrea Howe | Oct 27, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

Trust typically gets created between people, and usually in conversations. The Trust Creation Process, brought to us by the authors of The Trusted Advisor, is a five-step model describing how this works best: Engage, Listen, Frame, Envision, Commit—or “ELFEC” for short.

Intimacy? At work? Really? (Part III)

by Andrea Howe | Oct 20, 2014 | Monthly-ish tips

This post is part of our Weekly Tips series.

This is our last tip (for now) in a three-part series on the subject of intimacy—a word that businesspeople don’t usually associate with professionalism.

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