by Andrea Howe | Apr 21, 2010 | Client relationships
Old Faithful is a geyser located in Yellowstone National Park, USA. It gets its name because it regularly shoots steam and water to great heights. In fact, with a margin of error of 10 minutes, Old Faithful will erupt either every 65 or every 91 minutes, depending on the length of the previous eruption. It’s been doing this since 1870.
While most of us who endeavor to be Trusted Advisors would probably prefer not to be associated with a “geyser” (myself included), there’s something we can all learn from this phenomenon of nature.
by Andrea Howe | Apr 14, 2010 | Client relationships
At first glance, the difference between Impeccability and Perfection is slight.Taking a closer look, they are very different characters, each with a profoundly different impact when it comes to building trust. Here’s the punch line, delivered by a recovering perfectionist:
Impeccability is your friend; Perfection is not.
by Andrea Howe | Apr 5, 2010 | Trusted advisorship
Can you train for trust?
The question needs to be broken down; but the quick answer is — yes. Let’s talk about how. And then we want to invite you to experience it yourself.
Disclosure: this blog-post is part advertisement. Trusted Advisor Associates is offering an open enrollment Being a Trusted Advisor program in New York, New York. Read on to find out more, or just click here to sign up.
Now, back to training for trust; let’s break it down.
by Andrea Howe | Jan 27, 2010 | Client relationships
Special thanks to Noelle who participated in a Being a Trusted Advisor program Charlie and I led recently. Noelle told a similar story in class that was the inspiration for this post.
I had an experience with US Airways recently that shed light on the difference between what I’ll call a Sears Win-Win* and a Real Win-Win. In short, the difference boils down to incentives.
by Andrea Howe | Jan 26, 2010 | Trusted advisorship
My mother always told me that bad luck comes in threes. At the risk of pushing my luck, I’m going to disagree with her–at least when it comes to trustworthiness. Here are three phrases, each three words long, that are an essential part of any Trusted Advisor toolkit: “That makes sense,” “Tell me more,” and “I don’t know.”
