To hug or not to hug, that is the question

by | Sep 22, 2007 | Client relationships

I’ve had several awkward moments greeting several different clients in the past few months, where the unspoken question for both of us has been, “To hug or not to hug?” The question seems to arise with clients who fall in two categories:

1 – Business friends – these are clients with whom I don’t necessarily socialize outside of work, but with whom I have established a relationship that’s far more than strictly business — a relationship marked by candor, warmth, genuine caring, and the easy exchange of personal as well as business information.

Read More...

Why consultants speak like idiots

by | Sep 20, 2007 | Consulting

I have always been simultaneously amused and utterly appalled by consultant-speak, particularly when I hear it coming out of my own mouth. You know the buzz words. They’re everywhere, buried inside complex sentences like snakes nestled in the underbrush:

– “The key to success for your organization is to discern how to leverage your assets for maximum return.” (Nowhere in Merriam-Webster is “leverage” a verb).

Read More...