This post is part of our Weekly Tips series.

So instead of new content today, I’m going to (1) say thank you in advance for your graciousness, and (2) re-share five trust lessons related to failing to deliver on a promise, which I published the last time a tip went missing.

Here’s the bottom-line version of three of the five lessons in case you’re not inclined to click through:

1. There’s power in confessing.

2. There’s no power in being defensive.

3. There might be power in offering an explanation.

And with that … I’m going to work on getting back on track.

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Andrea Howe

As the founder of The Get Real Project, I am the steward of our vision and our service offerings, as well as a workshop leader and keynote speaker. Above all else, I am an entrepreneur on a mission: to kick conventional business wisdom to the curb and transform how people work together as a result. I am also the co-author, with Charles H. Green, of The Trusted Advisor Fieldbook (Wiley, 2012).

Latest posts by Andrea Howe (see all)

• Recycled trust - June 2, 2020
• How one retailer lives by the five words that define “trusted advisor” - May 26, 2020
• A simple trust-building way to manage expectations when things are … unusual - May 18, 2020