This post is part of our Monthly-ish Tips series.

Every so often my systems and support structures fail me (or more accurately, I fail them) and a tip doesn’t get written for the week. This is one of those times.

So instead of new content today, I’m going to (1) say thank you in advance for your graciousness, and (2) re-share five trust lessons related to failing to deliver on a promise, which I published the last time a tip went missing.

Here’s the bottom-line version of three of the five lessons in case you’re not inclined to click through:

  1. There’s power in confessing.
  1. There’s no power in being defensive.
  1. There might be power in offering an explanation.

And with that … I’m going to work on getting back on track.

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Andrea Howe

As the founder of The Get Real Project, I am the steward of our vision and our service offerings, as well as a workshop leader and keynote speaker. Above all else, I am an entrepreneur on a mission: to kick conventional business wisdom to the curb and transform how people work together as a result. I am also the co-author, with Charles H. Green, of The Trusted Advisor Fieldbook (Wiley, 2012).