This post is part of our Weekly Tips series.
Well, in the sense that being intimate means being comfortable, familiar, and emotionally connected…yes, you are.
Intimacy is one of the four components of the Trust Equation and it usually gets the short-shrift. For most people, it’s more natural to build trust by increasing credibility and reliability.
And yet, without intimacy, business transactions are just that–transactions–and the “safe haven” experience that is the hallmark of trusted advisorship is a pipe dream.
Intimacy gets more concrete (and palatable) when we deconstruct it. You can boost your intimacy score by being positive, personal, and bold.
Bonus: Making it Real
This week, focus on being positive. Here are two suggestions:
- Tell your client something you appreciate about him. Don’t just think it; say it. “Amal, before we dig into our agenda today, I just wanted to say I really appreciate how you handled the meeting yesterday. You were clear and direct while also listening to the concerns that were raised. I think it made a difference for the staff.”
- Celebrate successes together. Give the tendency to be a Task Master a little reprieve. Suggest a meeting, a coffee break, or lunch off-site that is specifically focused on reflecting on, and acknowledging a job well done.
- Discover three phrases, each three words long , that are an essential part of your intimacy toolkit. Or read more about how to be a good partner in Chapter 7 of The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust.
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