This post is part of our Weekly Tips series.
Ironically, these unpredictable and stressful moments are some of your best opportunities to dramatically increase your trustworthiness—provided you are adept at thinking on your feet and willing to get real, allowing your best self to shine through.
In these moments, the skill of improvising—inventing, composing, or performing with little or no preparation—can turn a crunch or a crisis into an opportunity.
Bonus: Making it Real
This week, be the deer in headlights. On purpose. Read more.
Get together with a colleague or two and brainstorm a list of things your colleagues or clients have said or could say that are likely to leave you with that “deer in headlights” feeling (for example, “I’m very disappointed in your work product” or “What experience do you have in XYZ industry?”).
Identify your immediate response in each of these moments of truth. What is the first thing that comes to your mind or out of your mouth without thinking? Is it defensive? Explanatory?
Then script responses that are authentic in a positive and productive way, and practice saying them out loud. Use your colleagues as objective observers and ask them to be tough with their feedback—it is the best way to improve quickly.
- Read about “Moments of Truth, Improvised”
- Learn more about the skill of improvising in Chapter 8 of The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust.
Latest posts by Andrea Howe (see all)
- ‘Tis the season: How to build more trust with us introverts - December 10, 2023
- Start your next client interaction this way - November 15, 2023
- Reprise: How your relationship to authority may be hurting your client relationships - October 16, 2023