Start your next client interaction this way

by | Nov 15, 2023 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.

I had a really great experience with a customer support person not too long ago, via chat no less. It wasn’t because they were uber-friendly (which oddly tends to annoy me); it was because they did something really simple and distinctive early on that relates to the more rational side of trust-building (which is where most are more comfortable anyway). And few of us do this enough—or consistently enough—with our own clients, whatever the communication medium.

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A word to the wise about adjusting your fees after your quote

by | Nov 13, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.

My spouse and I were recently on the hunt for a favorite electrician for house stuff—one that would finally be our “go to” to call on, after having tried several. This one came so close. And then they made a trust-related mistake that had nothing to do with the quality of their work. I recognize the mistake as one that a lot of sellers make, especially in professional services. Do you?

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Reprise: What to do when your clients or colleagues are untrustworthy

by | Sep 18, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


We spend an outsized amount of time in our programs focusing on how to increase your own trustworthiness proactively and specifically, since it’s the only thing you can actually control. A recent situation reminded me of content that my co-author Charlie Green and I recorded some years ago for our video learning library that answers the question, “What do you do when others show up in untrustworthy ways?”

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Reprise: A different way to think about your “competitors”

by | Sep 5, 2022 | Monthly-ish tips

This post is part of our Monthly-ish Tips series.


I originally shared this Weekly Tip three years ago, and at the time I didn’t know the identity of the person who offered the unconventional offer it describes. I had forgotten about the post until just the other day when I had a chance to meet this awesome person, in person. I’m reprising it because it’s such a great lesson in a much more trustworthy way to think about “competition” that’s worthy of emulation.

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