Tag : client relationships

Reprise: Work got you worn out? Try this Jedi mind trick.

This post is part of our Weekly-ish Tips series.

I wrote the first version of this Tip back in 2018. So much has changed. And yet some things haven’t. I was tired back then and shared a way I had found to re-energize myself at work that I thought would be helpful. Fast forward a few years, through (and still in) a pandemic along with many other challenging things in the world. I bet I’m not the only one who’s feeling at least a little worn at the edges. Hence the reprise.

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Reprise: What NOT to say to a grieving client

Reprise: What NOT to say to a grieving client

This post is part of our Weekly-ish Tips series.

I know quite a few clients who are dealing with loss right now, so I’m reprising a Tip I wrote in 2015 that was inspired by then-Facebook COO Sheryl Sandberg at the end of her first 30 days of mourning for her late husband. On the last day of sheloshim, which marks the completion of religious mourning for a spouse, she shared a compelling and beautifully written post on … well, Facebook, of course.

Among other things, Sheryl’s essay includes extraordinary lessons for anyone struggling to find the best or right way to acknowledge another person’s grief.

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Why being good at friendship matters for professionals

Why being good at friendship matters for professionals

This post is part of our Weekly-ish Tips series.

A salient comment from a VP-level participant in one of our recent programs got me thinking about a tip I wrote nearly seven years ago, so I’m reprising it now. The comment basically drew a clear connection between establishing trust with a business colleague and building trust with a friend. It stuck a chord with me because I’ve come to believe that friendship skills play a critical role in business, and particularly in sales.

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Reprise: How to be more charismatic/compelling/interesting/fascinating

This post is part of our Weekly-ish Tips series.

I assigned the listening chapter from The Trusted Advisor Fieldbook to a group I’m working with the other day (Chapter 6), and a participant took note of one of my favorite stories in it. Which reminded me of a tip I wrote 2+ years ago on an unexpected way to be found at least a little more charismatic/ compelling/interesting/fascinating. I’m dusting it off today because introverts and extroverts alike can benefit from creating an immediate and meaningful connection in a way that’s authentic, palatable and easy.

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A modern take on a traditional relationship-building custom

This post is part of our Weekly-ish Tips series.

I’m guessing you’re like I am in that you don’t end each day wistfully thinking, “If only I had received more email.” Just last week, though, I found one of the loveliest messages in my inbox I’ve ever gotten—which is saying something because I actually get some really, really nice ones on a pretty regular basis. Last week’s dispatch was a brilliant blend of traditional and modern communication that strikes me as a simple and distinctive addition to all of our relationship-building toolkits.

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When NOT to ask a question

This post is part of our Weekly-ish Tips series.

Many of you know my Mom passed away a couple of months ago (I wrote about three trust lessons as a tribute), and some of you know she was actively dying over a two-week period. I learned an important lesson about asking questions during those two weeks. The lesson is applicable to a lot of different circumstances and relationships, including the comparatively more mundane everyday business interactions—particularly between consultant/advisor and client.

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Step three (of three) for influencing a skeptical audience

This post is part of our Weekly-ish Tips series.

Copyright: Mark Nockleby

This week, I’m coming back to the topic of influencing a skeptical audience, with the awaited third (of three) steps. All the steps are effective when you implement them not as manipulative tactics, but as sometimes-paradoxical practices that build trust.

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A celebratory recap (con’t): four personal favorites

This post is part of our Weekly-ish Tips series.

The celebration of my recent 300thWeekly-ish Tip continues a little longer. Last time I shared seven “fan favorites”; this time I offer a recap of my own personal favorites.

I started with a list of 25 or so in a few different categories: my favorite rants, my favorite explorations of trust paradoxes, my favorite reflections on trusted advisor mastery as personal mastery. In the end, I chose to feature four favorites in the category of “humorous and/or clever but also poignant.” (Which also happens to be my favorite movie formula, but I digress.)

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A celebratory recap: seven “fan favorites”

This post is part of our Weekly-ish Tips series.

The celebration of last week’s 300th Weekly-ish Tip continues. Here’s a recap of seven “fan favorites” over the years, determined by number of views and shares and other social media stuff that I’m glad I have others to help me understand.

Scan through the list and see which one(s) might be especially helpful for you right now:

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