Tag : build trust

The case for calling a possible client you’ve never met on a Sunday

This post is part of our Weekly-ish Tips series.

I did something unconventional a couple of weeks ago: I called Dave, who I’ll characterize as “possible client” for simplicity, in the middle of the day on a Sunday. We’ve never met and haven’t exchanged more than a couple of emails in the last couple of years. Dave was so struck by my reach-out that he dared me to write about it*. So here I am.

Read more


Blog Read More

A modern take on a traditional relationship-building custom

This post is part of our Weekly-ish Tips series.

I’m guessing you’re like I am in that you don’t end each day wistfully thinking, “If only I had received more email.” Just last week, though, I found one of the loveliest messages in my inbox I’ve ever gotten—which is saying something because I actually get some really, really nice ones on a pretty regular basis. Last week’s dispatch was a brilliant blend of traditional and modern communication that strikes me as a simple and distinctive addition to all of our relationship-building toolkits.

Read more


Blog Read More

Step three (of three) for influencing a skeptical audience

This post is part of our Weekly-ish Tips series.

Copyright: Mark Nockleby

This week, I’m coming back to the topic of influencing a skeptical audience, with the awaited third (of three) steps. All the steps are effective when you implement them not as manipulative tactics, but as sometimes-paradoxical practices that build trust.

Read more


Blog Read More

Indelible trust-building lessons from my mom (RIP)

This post is part of our Weekly-ish Tips series.

Photo by Jessica Earle, 2005.

In my last tip about influencing a skeptical audience I promised more on that topic. Life events intervened in the meantime, so this week’s tip is dedicated to my dear mom who passed away on June 18 at the extraordinary age of 94. Here’s a recap of three prior tips that feature the things I’ve learned either from her, or through her, about relationship building.

Read more


Blog Read More

A simple little team practice to increase client trust

This post is part of our Weekly-ish Tips series.

This week I’m sharing a simple little technique that a sales team developed after attending a workshop with me. I wish I could say it was my idea. It’s a no-cost way they came up with to help them stay true to trusted advisor principles, and I see no reason it couldn’t be used by any team.

Read more


Blog Read More

A celebratory recap (con’t): four personal favorites

This post is part of our Weekly-ish Tips series.

The celebration of my recent 300thWeekly-ish Tip continues a little longer. Last time I shared seven “fan favorites”; this time I offer a recap of my own personal favorites.

I started with a list of 25 or so in a few different categories: my favorite rants, my favorite explorations of trust paradoxes, my favorite reflections on trusted advisor mastery as personal mastery. In the end, I chose to feature four favorites in the category of “humorous and/or clever but also poignant.” (Which also happens to be my favorite movie formula, but I digress.)

Read more


Blog Read More

Another important step towards *conscious* relationships

This post is part of our Weekly-ish Tips series.

In June, I began a series of Weekly Tips dedicated to White corporate people like me to help us all better understand what’s required to build trust across racial differences. This one adds to my posts on White privilege and unconscious bias, and it’s the last of the big topics I’m going to address for a bit.

Read more


Blog Read More

Three (recycled) tips for lowering stress and building trust at the same time

This post is part of our Weekly-ish Tips series.

recycling-bins

Full disclosure, there’s no new tip this week. I simply didn’t get ‘er done. And instead of trying to shoe-horn one in, delivering something sub-par that comes with a lot of stress as its price tag, I’m choosing a little reprieve for me and my team. Because if there’s one thing we all need less of right now, it’s added stress of any kind.

Read more


Blog Read More

Contact us | Subscribe